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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,196 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,196 reviews

September 13, 2023

Service writer was very helpful and knowledgeable. Helped me with the estimate and got the work done in a timely manner and estimate was perfect More

by JFRAZIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
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Sep 14, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Sarah and our team and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

September 10, 2023

The process of getting the car was very easy and all that were involved were very nice to deal with More

by ETRIPP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mignosa
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Sep 11, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

September 10, 2023

They got me the car and the registration and the inspection sticker imprinted by my insurance company. More

by MACDONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Sep 11, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

September 03, 2023

H is always so pleasant and professional… she took care of me once again. Can’t say enough about the Copeland team! More

by gharvey720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
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Sep 05, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words for Hephzibah (H), and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

August 31, 2023

Worst service I have ever had. Very rude attendants and it several times for me to get my vehicle foxed More

by Minister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Sep 03, 2023 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Bryan Scarpellini Managing Partner

August 29, 2023

I think my experience may be unique and I am a very patient person, but I was not fully satisfied with my sales experience. I will say they did try very hard to make me happy, but did not succeed due More

by No Fly Zone Fishing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
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Aug 29, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Bryan Scarpellini Managing Partner

August 28, 2023

The customer service that I received was top notch. From David Easa sell me on the new truck. To William Sullivan walking me through the financing clearly with the options available. Great atmosphere More

by Rpagliuca23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Sullivan , David Easa
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Aug 29, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new truck! Bryan Scarpellini Managing Partner

August 28, 2023

Top Notch Dealership. .. Showroom, parking lot, everything immaculate... Everyone knowledgeable, friendly, and helpful... Dave (Easa) kept me informed, and was more knowl More

by rbwinslow
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Beard, David Easa
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Aug 29, 2023 -

Copeland Chevrolet Hyannis responded

It's great to hear that David and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

August 27, 2023

Terrible service, unable to do anything without a $150 charge just to look at the car More

by DEB17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 28, 2023 -

Copeland Chevrolet Hyannis responded

Good morning Deb. I'm so sorry to hear that you were unsatisfied with the diagnostic charge to have a technician look at your vehicle. I would love the opportunity to look into this for you should you be so kind as to supply me with your invoice number off your invoice. Please feel free to reach out at your convenience so that I may review for you. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Aug 29, 2023 -

DEB17 responded

Hello Brian, I refused to pay the charge to look at my car. I explained to the technician that the issue (check electronic charging system). Was covered by GM. He said he didn’t know anything about it. This is public information I found on the internet. Furthermore I had just had my car in your shop for service and was charged an outrageous amount of money for an oil change and new spark plugs and coils. The total for that was $924.00. The invoice for that service is CVCS30032.

August 22, 2023

Dave is a phenomenal employee and knows everything about the vehicles and I’ll always buy from him More

by Ross D macCloud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
Aug 23, 2023 -

Copeland Chevrolet Hyannis responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Dave could make this a top-notch experience. We hope you enjoy your new vehicle, Ross, and we look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

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