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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,196 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,196 reviews

August 14, 2023

Although they fixed my problem with my transmission quickly, I’m not convinced that at 80,000 miles I needed a new transmission. I strongly believe they took the quick and most expensive route. My faul More

by ronzo915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see rep name.
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Aug 18, 2023 -

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Bryan Scarpellini Managing Partner

August 13, 2023

Customer service A++ Fast service Great communication! Very clean Definitely would use them again Thank you More

by MIKEPERNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
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Aug 15, 2023 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

August 10, 2023

Great experience all around. From stat to finish, they treated us like a valued customer. More

by mleahy1
Recommend Dealer
Yes
Employees Worked With
Nick Grille
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Aug 11, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

August 09, 2023

They did a great job the tech that worked on my car is the best around More

by Rtropea1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
Aug 10, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

August 07, 2023

The service and work done to my vehicle were excellent . The customer service was great ! More

by kfkiessling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
Report | Print
Aug 08, 2023 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

August 07, 2023

A+ service every time consistently and keeping me smile! It's The dealership to go! Thank you! More

by ALEX MITEV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Nick Grille
Report | Print
Aug 08, 2023 -

Copeland Chevrolet Hyannis responded

Thank you, Alex, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

August 06, 2023

They fixed my car very happy thank you the salesman was trying to sell me a new car More

by Ptown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Aug 10, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

August 03, 2023

Hep a/k/a “H” has been a pleasure to deal with. She has been both courteous and efficient in working with me to address an ignition problem. These things can be aggravating, particularly when the c More

by bruce42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Aug 04, 2023 -

Copeland Chevrolet Hyannis responded

Thank you, Bruce! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

August 03, 2023

Responsive, good follow up, timely delivery. Service personnel knowledgeable,friendly, and helpful. Will continue to utilize this dealership. More

by BRIAN_HILL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
Aug 04, 2023 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you, Brian. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

July 31, 2023

Overpriced & took too long despite having an appointment. I have been going here for years and will not be returning More

by bsashbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jul 31, 2023 -

Copeland Chevrolet Hyannis responded

We are sorry to hear that and would love the opportunity to review where we fell short on this visit. Is there any way you could give us your invoice number found on the top of your receipt so that we can access your records? We would hate to lose a long-lasting relationship on account of this experience. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

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