Copeland Chevrolet Hyannis

Day #2 and my truck has not yet been diagnosed. I had hoped for, and expected, better from them. At this point they’re average… at best. Not sure why the requested a survey before the job was finis I had hoped for, and expected, better from them. At this point they’re average… at best. Not sure why the requested a survey before the job was finished, hope it ends well. More

Nick was my advisor, and he was absolutely fantastic! ! Very friendly from the moment I walked in, immediately made me feel like a valued customer. He explained everything to me in a way I could understan ! Very friendly from the moment I walked in, immediately made me feel like a valued customer. He explained everything to me in a way I could understand (impressive since I know nothing about cars) and got me taken care of! More

It was a very helpful and smooth process. I am happy I chose to purchase a vehicle there. I am happy I chose to purchase a vehicle there. More

First of all, I’d like to say that I bought my 2023. Chevrolet Silverado from the Hyannis dealership three years ago and received excellent service from the sales person. I absolutely love the truck. H Chevrolet Silverado from the Hyannis dealership three years ago and received excellent service from the sales person. I absolutely love the truck. However, my last experience with service is not sitting well with me. My truck only has 14,000 miles on it. It does not get driven a lot. The rotors on the brake pads are a bit rusty from sitting for a few months. I also needed some cabin filters replaced. The issue with the service department is not the people. They are very nice. And Thomas was very responsive. However, the prices are off the charts and the dealership thinks nothing to tell a customer to replace all four brakes with 14,000 miles on the truck at a cost of over $2400 like it’s nothing. Two other brake specialist that I brought it to locally here on the Cape recommended just driving it and using the brakes they did a thorough inspection and said there is absolutely no need to replace them. I’m a little angry that Chevy dealership would recommend such a frivolous replacement at such a high price. Very disappointed. I was also charged almost $500 to replace a few filters egregious pricing and very disappointed for such a local dealership to treat a loyal customer this way. More

Worst service experience of my life. Unprofessional, poor communication, and setting expectations the dealer was light years away from achieving. I felt my truck was held hostage more so Unprofessional, poor communication, and setting expectations the dealer was light years away from achieving. I felt my truck was held hostage more so than held for service. They have guaranteed I will never be a customer, for life! More

The dealership was helpful and while buying a car from MA was difficult we were satisfied with the outcome was difficult we were satisfied with the outcome More

Great service- sales person knew all information on vehicles. Very friendly -answered all our questions. vehicles. Very friendly -answered all our questions. More

From management to salesperson, they were extremely helpful to me, forgetting, this deal done. It is my fourth truck I bought at this dealership, and they have been wonderful. All 4 deals. helpful to me, forgetting, this deal done. It is my fourth truck I bought at this dealership, and they have been wonderful. All 4 deals. More

Professional, timely and felt like listened and got a good deal. Would buy a truck again from Kadijah she was great ! good deal. Would buy a truck again from Kadijah she was great ! More

Robert is the absolute best salesperson. He goes above and beyond to listen, give fair and truthful information and makes the process so smooth. He is the reason I switched from a Subaru t He goes above and beyond to listen, give fair and truthful information and makes the process so smooth. He is the reason I switched from a Subaru to leasing a Chevy instead. He found one that fit all my needs and my budget. I recommend him to anyone wanting a good experience buying or leasing a car. More