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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,198 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,198 reviews

November 13, 2022

Worst oil change ever in my life, they must have dumped a whole quart inside the engine bay and it was everywhere all dripping down and underneath my truck!!!! They didn’t even attempt to clean it until I ca More

by Lifegoes0n26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service was nice but mechanic is lazy
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Nov 14, 2022 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 12, 2022

Never on time with scheduled 8am service to work truck , last visit was told by tech would probably cost $ 150 to replace broken glass in mirror driver side , asked for quote and on return was told $ 850 , More

by DJFITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Tech 5 stars, Bryan Scarpellini, Sarah Koumbouris, Hephzibah Harris, Thomas McCarthy
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Nov 14, 2022 -

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it. If you would be so kind as to share your information, I'd love to access your records and investigate how someone looked up incorrect parts information on your mirror so that we may counsel with them. I apologize for this miscommunication and look forward to having a chance to look into it more thoroughly. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 11, 2022

Great people, looked at my truck with out an appointment. Fixed it next time I brought it in. More

by Davisjamies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
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Nov 13, 2022 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

November 11, 2022

I love the way you have customers drive into the garage for service. It saves so much time not to look for a place to park.You have outstanding free knacks.Everyone I dealt was helpful and you polite .Enjo More

by fourmile
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
Nov 13, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 09, 2022

Very easy to deal with Quick in and out will definitely Buy from them again More

by nantucketpartyreantals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Mignosa, Hephzibah Harris
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Nov 10, 2022 -

Copeland Chevrolet Hyannis responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

November 06, 2022

In the service center. Everyone was very courteous. Service was done in a timely manner and they had me on my way quickly. More

by JAPM72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Nov 06, 2022 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

November 05, 2022

What a great experience they worked with me on a very different purchase they kept me up to date and went above and beyond what a great dealership More

by pbcoak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Nick Grille
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Nov 06, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

November 04, 2022

Brought my 2012 Avalanche in for the Air Bag recall, service writer were courteous and professional. Unfortunately the battery terminal was left loose and a dashboard switch was not installed properly. More

by Mark B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
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Nov 06, 2022 -

Copeland Chevrolet Hyannis responded

Thank you Mark for your feedback and for pointing those items out. I'll be sure to share with the team. Please let me know if we may ever be of any assistance. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

November 03, 2022

Nick was incredibly kind and was super pleasant to work with. He made the car buying experience exciting and rewarding as opposed to being dreadful! Will be coming back to Copeland Hyannis if I need a c More

by nolancp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Grille
Report | Print
Nov 03, 2022 -

Copeland Chevrolet Hyannis responded

It's fantastic to hear that Nick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

November 02, 2022

Love my car hate the service department and would not buy another car from Chevrolet. More

by sunshine1629
Recommend Dealer
No
Employees Worked With
Bryan Scarpellini, Sarah Koumbouris
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Nov 03, 2022 -

Copeland Chevrolet Hyannis responded

Calla, I'm so sorry to hear that this visit didn't live up to the high standards that our customers have come to expect and would love to learn more about how we could have improved on this visit. If you would care to share your thoughts with me, I'd love to learn more. Please feel free to reach out to me directly. Judy Johnson-Hubacheck - Administrative Assistant Direct# 508-534-2149 JJohnson-Hubacheck@countoncopeland.com

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