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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,198 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,198 reviews

May 22, 2022

Everything was perfect. Price was fair. Work done on time and a short wait. Will be back More

by gcb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Beard, Sarah Koumbouris
Report | Print
May 23, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

May 21, 2022

Very impressed with the straightforward process. Ben Whitney was extremely helpful and straight to the point. Ben made it the easiest vehicle purchase I've ever had. More

by hce213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Reardon, Sarah Koumbouris, Ben Whitney
Report | Print
May 23, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for choosing Copeland Chevrolet Hyannis! Congrats on your new purchase, and let us know if Ben, Keith, or our team can be of any more assistance! Bryan Scarpellini Managing Partner

May 21, 2022

I brought truck in for trailer brake issue took 4 days so I was without a truck and moved jobs around due to length time . Now I get it back and back up camera doesn’t work but worked when it went in . Now w More

by rmarks799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
May 24, 2022 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. I will review with our Service Director Patrick to look into any delays in securing the parts necessary to repair your trailer brake issue and ask to be brought up to speed on what they find as the cause of your back up camera. Please let Patrick or I know if we may ever be of assistance in trying to expedite. Bryan Scarpellini Managing Partner

May 26, 2022 -

rmarks799 responded

So I bring truck up in with working back up camera was in shop 4 days getting trailer brake module replaced . I get truck home and notice the camera now doesn’t work . I’m at dealership after another appointment to get back up camera working to be told they didn’t do it . Now it worked when I dropped off and when picked up it doesn’t . This place is horrible and will make sure you get bad reviews in future .

May 26, 2022 -

Copeland Chevrolet Hyannis responded

Thank you. Did you ask to speak with the Service Director Patrick? If not, I'm happy to have him review and contact you so that we can see how we can assist. Please let me know and if not, I'll be happy to have him reach out today.

May 26, 2022 -

rmarks799 responded

No just guy named Tom who told me it cost $600/$1000 and keep truck longer . How does it work when I brought it in then doesn’t work when I picked up . Why would it cost me $1000 for something that worked when I dropped off your guys worked on it

May 26, 2022 -

Copeland Chevrolet Hyannis responded

Thanks. Glad to have Patrick call you shortly at the number on your invoice. If that's not a good number please let us know.

May 26, 2022 -

rmarks799 responded

Ok maybe he can explain fix one thing but get truck back with new issue

May 26, 2022 -

rmarks799 responded

Still waiting for a call

May 26, 2022 -

rmarks799 responded

Calling BBB and putting bad reviews for horrible service .

May 21, 2022

Less than satisfactory. Car was not washed. Spent $3,100 for service. Would not refer. More

by mikerovezzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
Report | Print
May 24, 2022 -

Copeland Chevrolet Hyannis responded

Mike, I'm sorry that we were unable to wash the vehicle after the service visit. We do not have the facility here to wash vehicles, however we have secured an additional piece of property and are working diligently to move Subaru to their new home so that we can then begin to offer this service. In the meantime, please reach out and let me know when you're available and I'll be happy to make arrangements to have it cleaned off site for you on a day that's convenient for you. Thank you for your business and please feel free to reach out to me at your convenience. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

May 25, 2022 -

mikerovezzi responded

Bryan, I appreciate your response to my feedback, though the main issue for my scheduled service, the “clunky transmission” was never resolved. A leaky trans cooling hose was fixed. The transmission performance was not addressed. At a minimum I would expect Tom to have let me know that. He stated a test drive was performed and the car was good. After driving away, it was evident it was not.

May 21, 2022

Very nice, good service, quick no long waiting, clean, and look forward to seeing you again More

by alfonsopanichella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 23, 2022 -

Copeland Chevrolet Hyannis responded

Alfonso, Thank you for the kind words for our service department! We look forward to sharing your compliments with Sarah and our team, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 21, 2022

Service was completed as requested in the time I was told it would be and I’m very satisfied More

by ronlindseyjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides, Hephzibah Harris
Report | Print
May 23, 2022 -

Copeland Chevrolet Hyannis responded

Ron, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 20, 2022

Fast & reliable service. Will take my 2019 Buick Enclave there for all needed work. Very clean premises. More

by pnick3851a
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 20, 2022 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

May 19, 2022

Service was great. I got there earlier and my truck got right in. They call me back a hour later we all done. The girl was very nice More

by MARCOHOMEMUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
May 20, 2022 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Chevrolet Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

May 19, 2022

I brought in my 2018 GMC Yukon and they performed the service in it. They were very pleasant and even caught that I was under warranty so my service cost me nothing. More

by JibbsThorpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
May 20, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

May 19, 2022

The service was performed very well and on time. Copeland Chevrolet is a good place to take your car or truck More

by chcarswell
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
May 20, 2022 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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