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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,198 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,198 reviews

May 18, 2022

They charged me twice for anti freeze once when they did oil change once when they did cooling system work. Other than that all is fine. More

by jbirdboating@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides, Hephzibah Harris
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May 19, 2022 -

Copeland Chevrolet Hyannis responded

Good morning. Thank you for the feedback. I had an opportunity to look at your invoice. Your vehicle takes 2 gallons of coolant but it looks like the parts department charged out 1 gallon on the first line and the 2nd gallon on the 2nd line of your work order rather than a quantity of 2 the correct line. Sorry for the confusion but happy to see that they didn't overcharge you. Please feel free to reach out to our Service Manager, Sarah, or myself if we can help review in further detail and thank you again for your feedback and support! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

May 17, 2022

Copeland dealership was a good experience for me and my family. David was able to answer any and every question I had More

by davidgonsalves1088
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
May 18, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear David delivered such a great experience! Bryan Scarpellini Managing Partner

May 17, 2022

Excellent customer service from start to finish. All staff were very helpful and explained everything in detail More

by Lars1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa, Greg Remedis
Report | Print
May 18, 2022 -

Copeland Chevrolet Hyannis responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

May 17, 2022

Good service, no games. The dealership was clean and comfortable and had me in and out in no time. More

by B02642
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Report | Print
May 18, 2022 -

Copeland Chevrolet Hyannis responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

May 17, 2022

In ,out, quick, free coffee and breakfast snacks, comfy seating and free wifi thank you More

by SEANEMT2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides
Report | Print
May 18, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

May 15, 2022

The staff was very attentive and did everything they said. The new car training was very complete. I like the truck very much. More

by chcarswell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
May 16, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 14, 2022

Good service people are friendly and nice I will go back I need to thank you for a good job done More

by BPGORECHATHAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Report | Print
May 16, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

May 14, 2022

I had been very satisfied, until I actually got my vehicle to take home. I left with very very little gas. This is a company that claims that it is Very concerned about how their customers are treate More

by LINEDANCE75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Report | Print
May 16, 2022 -

Copeland Chevrolet Hyannis responded

Good morning and thank you for your feedback. I apologize for any oversight in ensuring the fuel tank was filled prior to you taking delivery of your new Chevrolet. This is normal practice for us to fill the tank and I've not heard of this happening before and I would love to get that squared away for you. When you have a moment, would you reach out to me so that I can verify your delivery and access your records so that we can help rectify this for you. Thank you again. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

May 14, 2022

George was great, really friendly and very easy to work with. 10/10 would and will fully recommend him to everyone considering a Chevy. More

by tm.tmccahill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mignosa, Sarah Koumbouris
Report | Print
May 16, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. I'm glad to hear that George was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

May 13, 2022

The service representative was thorough and knowledgeable. The service was completed within the anticipated timeframe. More

by spogorzelski1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

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