Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,200 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
Contact Dealership
View Awards

22 Ridgewood Ave

Hyannis, MA

02601

Directions

By Type

Showing 1,200 reviews

May 14, 2022

I had been very satisfied, until I actually got my vehicle to take home. I left with very very little gas. This is a company that claims that it is Very concerned about how their customers are treate More

by LINEDANCE75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Report | Print
May 16, 2022 -

Copeland Chevrolet Hyannis responded

Good morning and thank you for your feedback. I apologize for any oversight in ensuring the fuel tank was filled prior to you taking delivery of your new Chevrolet. This is normal practice for us to fill the tank and I've not heard of this happening before and I would love to get that squared away for you. When you have a moment, would you reach out to me so that I can verify your delivery and access your records so that we can help rectify this for you. Thank you again. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

May 13, 2022

In the past, I called in to make an appointment, but no one returned my call. More

by linda62449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides, Hephzibah Harris
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Bryan Scarpellini Managing Partner

May 13, 2022

The service representative was thorough and knowledgeable. The service was completed within the anticipated timeframe. More

by spogorzelski1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

May 12, 2022

Showed up with an emergency-dead battery. Walked in with no appointment and they took care of me. Worked out great. More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

May 12, 2022

I purchased from here in the past, and have always had great experiences! I will again! You are always treated with professional knowledgeable people. More

by LINEDANCE75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

May 12, 2022

ordered new steering wheel for my 2019 sierra. came in in just a couple of weeks. really surprised. only took about 45 minutes in shop. was in and out in no time. More

by PLCOLUCCI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
patrick (service director), Sarah Koumbouris, Cami Petrides
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

May 12, 2022

Friendly, helpful and efficient. Delivered as promised. I would definitely recommend them to my friends and family. More

by gsac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 13, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

May 11, 2022

Original schedule for service was done incorrectly and I had to come twice to get repaired. On second visit Sarah was a great help in getting repair accomplished. More

by John p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for giving us another shot. We are so glad that Sarah had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 11, 2022

Wouldn’t do state inspection unless I bought tires same day. When tires still had plenty of depth on them. Went next door to competitor with no problem getting inspected. Felt like bait and switch move on More

by timothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
Report | Print
May 11, 2022 -

Copeland Chevrolet Hyannis responded

Hi Timothy. Thank you for the feedback. The State now has a camera in the inspection bay that watches (and records) inspectors performing MA State Inspections. As a result, they will hand out fines and possibly pull inspection licenses when they feel a rule was broken. To that end, we have too many clients relying heavily on being able to get a state inspection from us to be able to overlook anything that we feel is not in accordance with their requirements. I am happy that another station was able to pass your tires and would love the opportunity to look at them myself and measure them with you. I can assure you that no one is getting rich making a slim margin on tires. Our biggest concern on any given day is how to get all the work done that we have, so please don't think that we have any interest in overselling tires to you. Please feel free to reach out and we can look at your tires together should there be any issue that I need to review with the shop. Thank you again for reaching out. Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

May 11, 2022 -

timothy responded

Uh… yeah sure! As stated you lost a customer for life. This time and age 1 loss customer is 1 too many. Definitely a bait and switch as I was told to purchase and wait on the tires day of service or wait 3 weeks for an appointment which will put me over inspection. I even offered to purchase the over priced tires. But hey… I saved $200 buy buying the tires at your competitor. Got my inspection and down the road I went. Other review services will be notified with my poor experience at your dealership. Your loss of my friends and family of future services and vehicle purchases.

May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thanks Timmy. Glad you were able to save some money on the tires and get your sticker. Thanks again and sorry it's not going to be a good fit for you moving forward. Bryan

May 11, 2022

A pleasant experience. Took me on time. The people in my entrance were happy to answer my concerns as I explained them. I went for a short walk and did some reading and I d More

by Don
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

1
...
60
61
62
...
120