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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,201 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,201 reviews

May 08, 2022

Very nice experience with the sales team and the excellent customer service with my new lease. More

by HJM.CAPE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Here at Copeland Chevrolet Hyannis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

May 08, 2022

One of the only Chevrolet dealerships I found in my months of searching for a HD Silverado that doesn’t charge a “market adjustment “ fee, they were also super helpful over the phone and made it so I j More

by MERRIMANDUO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Ben Whitney
May 09, 2022 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

May 08, 2022

Friendly checking. Over 2 1/4 hrs for oil change and battery replace. Had an appointment. Prices on the high end More

by BNJOHANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Providing a positive experience is our top priority, and we're sorry that we fell short on this visit. While supply costs and labor shortages continue to plague us all, we are always looking at ways to get as many customers taken care of as quickly as possible while using only the highest quality, OEM parts. I'd like to set up a credit towards your next oil change so that we can take care of it at no charge. Would you mind sending me your invoice number so that I can access your service records and make the necessary notes in your file? Thank you for reaching out and for your support. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

May 06, 2022

Staff advocates well for the service your vehicle needs. Communicates well with their customers. Every visit is always a pleasure More

by LOGANTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa sales, Bryan Scarpellini, Sarah Koumbouris, Cami Petrides
May 09, 2022 -

Copeland Chevrolet Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

May 06, 2022

Went to buy a car, deal was completed and came to pick up the vehicle, multiple issues with the vehicle. Thankfully, resolved but almost backed out of the deal due to these issues. More

by JJ.CASEY1991
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Easa, Sarah Koumbouris
May 09, 2022 -

Copeland Chevrolet Hyannis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. I'm happy to hear that the team was able to remedy these concerns and continue to earn your business. Please accept my apologies for any inconvenience and thank you for your support and feedback. Bryan Scarpellini-Managing Partner

May 06, 2022

Always polite and will take time to explain everything in detail. I’ve traveled from my NY residence to use this service center when I’m in the cape visiting. More

by sing4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Andrew Beard, George Mignosa, Sarah Koumbouris, Cami Petrides, Hephzibah Harris
May 09, 2022 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

May 06, 2022

Prices were fair. Customer service was good. They fixed what they said they would fix. They told me a couple of things I could fix later. More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, Nathan, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

May 06, 2022

The Staff was super friendly and professional. They are Always very helpful and informative. Thank you More

by K.HOLMES23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

May 05, 2022

Great response time and customer service. Clearly care about their customers and the integrity of both their products and service. More

by DARRIN5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Hephzibah Harris, Ben Whitney
May 06, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for choosing Copeland Chevrolet Hyannis! Congrats on your new purchase, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

May 05, 2022

I like what you guys were able to do by getting me the best bank to work with to get me approved and the sales representative and manager did a good job thank you appreciate it. More

by squidman1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Whitney
May 06, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

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