Copeland Chevrolet Hyannis

I was treated with respect. My sales person was low key and provided me with options. My sales person was low key and provided me with options. More

Regarding purchase of a 2018 used Jeep. The salesperson was not able to answer basic questions and instead suggested we refer to the user manual; we then discovered the manual was missing f The salesperson was not able to answer basic questions and instead suggested we refer to the user manual; we then discovered the manual was missing from the glove box. When we agreed to purchase we specifically requested, and he agreed to provide, a paper manual. He failed to deliver on his promise to get one and told us to use the online version instead. I doubt he even attempted to locate one. We Paid an extra $600 for undercoating as there was some rust. When we went to accept the vehicle upon inspection we found a rusted section was not treated. The salesperson Indicated it would now take another 10-14 days to get the job finished and suggested we take the vehicle in the meantime. I said I would only accept it when the undercoating was complete and miraculously it was done within 48 hours. The finance manager was professional and competent. The salesperson was uninformed and did not deliver on his promise. Despite my husband previously purchasing 4 vehicles from this dealer and I purchasing one from Copeland Subaru, I personally would hesitate to buy from them again. More

Service goals were accomplished. Through a misunderstanding the process took longer than it should have. Through a misunderstanding the process took longer than it should have. More

We are very pleased to be working with Sara. Honest, forthright, and she does what she says she will, sometimes that's hard to find. Honest, forthright, and she does what she says she will, sometimes that's hard to find. More

They were on time when I arrived and completed the recall in a short amount of time in a short amount of time More

Copeland is the best. David is now my go to guy for all my new cars. I’m so happy I found them! David is now my go to guy for all my new cars. I’m so happy I found them! More

The service department was able to fit me into an appointment within a reasonable amount of time. The service performed was what was expected and corrected my issues. The customer service was excelle appointment within a reasonable amount of time. The service performed was what was expected and corrected my issues. The customer service was excellent. Cami kept me updated every step of the way! Thank you! More

We were pleased to receive our second equinox we loved it the 2019 version and my husband tells me that he really likes the 22 version the 2019 version and my husband tells me that he really likes the 22 version More

Bad communication. Much longer time frames than originally told. Parts not reinstalled after service was done. No follow up call after complaint. Much longer time frames than originally told. Parts not reinstalled after service was done. No follow up call after complaint. More

Greg was great. Super helpful and very understanding. Highly recommend him to anyone looking for a new vehicle Super helpful and very understanding. Highly recommend him to anyone looking for a new vehicle More