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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,311 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,311 reviews

May 11, 2022

Wouldn’t do state inspection unless I bought tires same day. When tires still had plenty of depth on them. Went next door to competitor with no problem getting inspected. Felt like bait and switch move on More

by timothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris
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May 11, 2022 -

Copeland Chevrolet Hyannis responded

Hi Timothy. Thank you for the feedback. The State now has a camera in the inspection bay that watches (and records) inspectors performing MA State Inspections. As a result, they will hand out fines and possibly pull inspection licenses when they feel a rule was broken. To that end, we have too many clients relying heavily on being able to get a state inspection from us to be able to overlook anything that we feel is not in accordance with their requirements. I am happy that another station was able to pass your tires and would love the opportunity to look at them myself and measure them with you. I can assure you that no one is getting rich making a slim margin on tires. Our biggest concern on any given day is how to get all the work done that we have, so please don't think that we have any interest in overselling tires to you. Please feel free to reach out and we can look at your tires together should there be any issue that I need to review with the shop. Thank you again for reaching out. Bryan Scarpellini - Managing Partner Bryan@countoncopeland.com

May 11, 2022 -

timothy responded

Uh… yeah sure! As stated you lost a customer for life. This time and age 1 loss customer is 1 too many. Definitely a bait and switch as I was told to purchase and wait on the tires day of service or wait 3 weeks for an appointment which will put me over inspection. I even offered to purchase the over priced tires. But hey… I saved $200 buy buying the tires at your competitor. Got my inspection and down the road I went. Other review services will be notified with my poor experience at your dealership. Your loss of my friends and family of future services and vehicle purchases.

May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thanks Timmy. Glad you were able to save some money on the tires and get your sticker. Thanks again and sorry it's not going to be a good fit for you moving forward. Bryan

May 11, 2022

Original schedule for service was done incorrectly and I had to come twice to get repaired. On second visit Sarah was a great help in getting repair accomplished. More

by John p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for giving us another shot. We are so glad that Sarah had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 10, 2022

Excelent customer service. I am very satisfied with the work that was done. Pleasant attendance.!!! More

by mauriciom65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
May 12, 2022 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

May 10, 2022

Cami was awesome! Cami was awesome! Cami was awesome! Cami was so helpful,detailed,professional and pleasant. More

by Library
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
May 10, 2022 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cami and our team met your expectations. Thank you again for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

May 10, 2022

Very helpful great knowledge of products definitely recommend my salesman to my friends to go to Copeland More

by garyridenour57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
May 10, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review, Gary. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

May 10, 2022

Very clear explanation of what work needed to be done on my car, friendly and accommodating service and they kept me updated every day on the progress. More

by HELEN.STOILAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
May 10, 2022 -

Copeland Chevrolet Hyannis responded

Thank you, Helen. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

May 09, 2022

The oil change was done in a timely manner. The service advisors were very helpful and friendly. More

by WRENCH567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides, Hephzibah Harris
Report | Print
May 10, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

May 09, 2022

Really like this dealership for the personal attention from the sales department and explanation concerning a repair on my Bolt EUV. More

by Dan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Easa, George Mignosa, Hephzibah Harris
Report | Print
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Thank you, Dan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

May 08, 2022

Engine light came on w/new truck and they found the problem- they lacked a loaner vehicle. More

by ANDERSON31
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

May 08, 2022

Awesome and very helpfull also kept us in touch with every outpost and did an excellent job with communicating us with the banks More

by MINTY11310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Tomkinson
Report | Print
May 09, 2022 -

Copeland Chevrolet Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

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