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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,201 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,201 reviews

November 12, 2021

Servicing our Acadia at Copeland has been an extremely positive experience. They are reasonably priced, customer experience has been excellent and overall we have been pleased. More

by Ericmccauley2913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
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Nov 12, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review, Eric. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

November 11, 2021

Was told they would order part but never called me back more than 2 months More

by DIEGADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Ripa
Report | Print
Nov 11, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I apologize for any delay and am surprised to see this and would like to be able to investigate what happened with the special ordered parts. Can you supply me with your name or invoice number so that I can access the records? Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

Nov 11, 2021 -

DIEGADA responded

Diego Alonso

Nov 11, 2021 -

Copeland Chevrolet Hyannis responded

Thank you Diego. I will be looking into this so that I can find out where it stands and be sure that corrective action is taken.

Nov 29, 2021 -

DIEGADA responded

Almost a month since your email where you said you were going to find out what is going on….No answer from you. You basically did the same of anybody else I talked before. It makes me think if my next car will be a Chevy. I mean, how can I trust on a brand the provides this low quality service? I was never treated like this when the dealer was Balise!

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Good morning Diego. If that is for the door lock switch, we do have that in stock and would be happy to install it for you. Please let me know what day/time is best and we'll work to accommodate your schedule. My contact information is all above and again below so feel free to let us know what works for you. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

Nov 29, 2021 -

DIEGADA responded

I really need my dashboard screen fixed

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Due to some supply chain issues, those are on back order however we are expecting to see them in a few weeks. If you want us to secure one of those for you, I can have my Parts Manager reach out. They retail for $559 and we would handle the labor to replace it at no charge if we supplied you with the unit. Because they are in short supply, they have to be pre-paid for, so if you're interested, let me know and I'll ask him to call you. Thanks.

Nov 29, 2021 -

DIEGADA responded

Yes please! My number is 15083679028. Diego

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Roger that. The Parts Manager, Don will be calling you this afternoon. Thanks.

November 10, 2021

The process of buying a Chevy Truck through Copeland in Hyannis was efficient as well as pleasant. Good attention to detail, strong sales team, comprehensive financial process and great concern about mino More

by HENRI.RAUSCHENBACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sullivan- Finance, Greg Remedis
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Nov 10, 2021 -

Copeland Chevrolet Hyannis responded

Henri, Thanks for sharing your thoughts about your experience working with Greg and our team here at Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 07, 2021

I found the people at the service desk to be very nice and I did not have a long wait. More

by RUTHMOORE2126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Ripa
Report | Print
Nov 08, 2021 -

Copeland Chevrolet Hyannis responded

Thank you so much, Ruth, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 07, 2021

My son had bought a truck a year ago from this dealership and said everyone there was excellent and after buying my truck the other day I have to totally agree. Dave Esau and Billy Sullivan are the greatest More

by ECHOFARMMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Sullivan, David Easa
Report | Print
Nov 08, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

November 05, 2021

Excellent ppl and service,I came away from Boston about 80 mile far but satisfied with ppl and subject I got. More

by NEPALDIPAK717
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Remedis, Sarah Koumbouris
Report | Print
Nov 05, 2021 -

Copeland Chevrolet Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

November 05, 2021

Everyone is going the extra mile to make sure you are satisfied. Every employee is professional and Courteous More

by cokeefe1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Report | Print
Nov 05, 2021 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

November 05, 2021

George and Seth were amazing and the entire Copeland Team . Look forward to doing business with you again More

by SCONSET12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in the approval department , Seth Goldstein, George Mignosa, Caitlin Eldredge
Report | Print
Nov 05, 2021 -

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with George and Seth to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 05, 2021

Just went in for an oil change and tire rotation and they got me out of there in 1.75 hours. Free snacks and drinks as well in comfy waiting area! More

by CBGUILL930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
Nov 05, 2021 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

November 03, 2021

The service department people were very polite and helpful. Nice experience and look forward to coming back More

by eaglefence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cami Petrides
Report | Print
Nov 04, 2021 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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