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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,311 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,311 reviews

April 01, 2022

The staff and management and sales teams were extremely helpful. Would recommend to anyone looking for a new car. More

by SSWALKER3030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Apr 02, 2022 -

Copeland Chevrolet Hyannis responded

Congratulations on your new purchase! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

April 01, 2022

Very easy to do business with. Professional, polite , no pressure tactics. Easy car buying experience. More

by Jelois88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Tomkinson
Apr 02, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback on your recent visit to Copeland Chevrolet Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase. Bryan Scarpellini Managing Partner

March 31, 2022

I was extremely pleased with the customer service. They went out of their way to help, to fix things and to offer support. So responsive and quick to get back to me. More

by BRPFEIFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Mar 31, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

March 30, 2022

Brought my car in for service, was told it would take about an hour. 3 hours later I was done - and simply because I was not told to bring the car in NOT fully charged, but rather at 80%. Time, electri More

by PippaRyan
Friendliness
Recommend Dealer
Yes
Employees Worked With
No names given
Mar 31, 2022 -

Copeland Chevrolet Hyannis responded

Pippa, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

March 29, 2022

Wonderful people made the buying of our new Equinox very easy and enjoyable I hope we have as good luck with our new car as we did with our previous Equinox More

by SILVERLEAFLANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Mar 30, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

March 27, 2022

Took my car in to check it over because it was making noises on cold start. They said the rings were shot and I needed a new engine. No compression check was done, car has plenty of power, no blue smoke, More

by leldredge57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hephzibah Harris
Apr 05, 2022 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I would love the opportunity to verify your service visit and review the technician notes so that we can try to answer any remaining questions you may have. I can assure you that on any given day, our biggest concern is how to get all the work that we have done and not to find ways to recommend more work to customers. That said, I'd hate to have you think otherwise and again would love the opportunity to look at this more closely and help give you the answers you are looking for. Should you feel so inclined, please feel free to reach out to me directly and I'd be happy to help. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Apr 06, 2022 -

leldredge57 responded

I took the car to another service technician who performed a compression check which showed all four cylinders with 200 psi. The car does not put out blue smoke or run rough nor does it have any symptoms of ring failure. All said, the engine is working as it should. The report from your technician said the engine rings had failed and the engine needed to be replaced, which was completely false. Based on that, I could never trust my car or purchase a car from Copeland. Note that I have been a loyal GM owner for over 40 years. GM used to be the American brand I could trust and always count on. Copeland has ruined that reputation.

March 25, 2022

Thank you for your repair work on the Yukon for air bag recall. The other services of wiper blades and inspection was appreciated. Courteous, professional service. Thank you. More

by Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
Mar 26, 2022 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

March 23, 2022

Service was amazing! George was my sales representative and he kept it real with us. Got a brand new truck and we are enjoying it. More

by SHANMCKENIZE95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mignosa
Mar 24, 2022 -

Copeland Chevrolet Hyannis responded

Shan, Thank you so much for your excellent review! We are so glad that George had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

March 22, 2022

The customer service was very helpful and very pleasant and knowledgeable. They answered all my questions. More

by LFLORUNICORN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Mar 23, 2022 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Chevrolet Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

March 18, 2022

Always professional. , friendly atmosphere. Service Entry Door was broken.. had to wait 15 min. until My vehicle was taken away for inspection sticker. Twenty minutes pa More

by EVANSCURTIS513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Hephzibah Harris
Mar 21, 2022 -

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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