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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,239 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,239 reviews

November 22, 2021

Clean center, pleasant employees. My car was fixed very fast. I was offered to wait in the waiting room or a ride home. More

by Stefankitanov1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Report | Print
Nov 22, 2021 -

Copeland Chevrolet Hyannis responded

Stefan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

November 21, 2021

Service manager, Dave marcotte is excellent. Knowledgeable, smart, fair. I can recommend him without reservation More

by MSI4NS
Recommend Dealer
Yes
Employees Worked With
Dave marcotte
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Nov 22, 2021 -

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that Dave had the opportunity to work with you to make your experience with us a positive one at Copeland Chevrolet Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 20, 2021

Right off the bat convenience and pleasant, very friendly staff and all done in a timely manner. More

by oceangirl08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Cami Petrides
Report | Print
Nov 20, 2021 -

oceangirl08 responded

Thank you for taking care of my Chevy Tahoe for free repair on airbag. Recall done in a timely manner. Quickly. Thank you for your friendly service.

November 19, 2021

It was the first time that I, as a female buying a car on her own, had a wonderful experience at a dealership. I now have to buy Chevy's for the rest of my life because I will not go anywhere other than Cope More

by KELLIANNMV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Sullivan, George Mignosa
Report | Print
Nov 19, 2021 -

Copeland Chevrolet Hyannis responded

Thank you so much for choosing Copeland Chevrolet Hyannis! Congrats on your new purchase, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

November 18, 2021

Appointment was right on time. Service only took little over one hour. Staff was very helpful. More

by captiancape5457ahmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy. Five stars, Gina Ripa
Report | Print
Nov 19, 2021 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

November 16, 2021

Everyone is very friendly and accommodating . The service staff is top notch. I will recommend this dealership to friends More

by Mtnjam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Report | Print
Nov 17, 2021 -

Copeland Chevrolet Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

November 15, 2021

David was great to work with and I cannot recommend him enough He will be my first call whenever I'm in the market for a vehicle and I happily recommend him to anyone looking for help More

by michael.solitro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Easa
Report | Print
Nov 15, 2021 -

Copeland Chevrolet Hyannis responded

Thanks for your feedback on your recent visit to Copeland Chevrolet Hyannis. I'm glad to hear that David and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

November 12, 2021

Sarah Colby is very professional and wonderful In Sarah Colby is very professional and wonderful In service. Drew T and Andrew B are great in sales. More

by SECROSBY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Report | Print
Nov 12, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

November 12, 2021

Servicing our Acadia at Copeland has been an extremely positive experience. They are reasonably priced, customer experience has been excellent and overall we have been pleased. More

by Ericmccauley2913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Report | Print
Nov 12, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your very kind review, Eric. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

November 11, 2021

Was told they would order part but never called me back more than 2 months More

by DIEGADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Ripa
Report | Print
Nov 11, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback. I apologize for any delay and am surprised to see this and would like to be able to investigate what happened with the special ordered parts. Can you supply me with your name or invoice number so that I can access the records? Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

Nov 11, 2021 -

DIEGADA responded

Diego Alonso

Nov 11, 2021 -

Copeland Chevrolet Hyannis responded

Thank you Diego. I will be looking into this so that I can find out where it stands and be sure that corrective action is taken.

Nov 29, 2021 -

DIEGADA responded

Almost a month since your email where you said you were going to find out what is going on….No answer from you. You basically did the same of anybody else I talked before. It makes me think if my next car will be a Chevy. I mean, how can I trust on a brand the provides this low quality service? I was never treated like this when the dealer was Balise!

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Good morning Diego. If that is for the door lock switch, we do have that in stock and would be happy to install it for you. Please let me know what day/time is best and we'll work to accommodate your schedule. My contact information is all above and again below so feel free to let us know what works for you. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

Nov 29, 2021 -

DIEGADA responded

I really need my dashboard screen fixed

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Due to some supply chain issues, those are on back order however we are expecting to see them in a few weeks. If you want us to secure one of those for you, I can have my Parts Manager reach out. They retail for $559 and we would handle the labor to replace it at no charge if we supplied you with the unit. Because they are in short supply, they have to be pre-paid for, so if you're interested, let me know and I'll ask him to call you. Thanks.

Nov 29, 2021 -

DIEGADA responded

Yes please! My number is 15083679028. Diego

Nov 29, 2021 -

Copeland Chevrolet Hyannis responded

Roger that. The Parts Manager, Don will be calling you this afternoon. Thanks.

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