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Copeland Chevrolet Hyannis

Hyannis, MA

4.5
1,200 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,200 reviews

August 26, 2021

Excellent service. Great salesperson to work with. Would buy from them again. Only one issue with the truck that will be fixed soon. Easy buying experience More

by ERIC.RENO72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Remedis
Aug 26, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us, Eric. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Bryan Scarpellini Managing Partner

August 26, 2021

The service department was very friendly and helpful during these difficult staffing times! The customer service is worth the wait for the appointment and I know my service was done the right way. More

by RahRah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Aug 26, 2021 -

Copeland Chevrolet Hyannis responded

It's great to hear that we were able to help you out and provide great customer service while assisting you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

August 26, 2021

My service advisor was so nice. She was very personable, and had my air conditioning unit fixed in record time. I will use your service in the future when on the cape! Thank you More

by Dmd4949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Aug 26, 2021 -

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

August 26, 2021

All of the work that I had done was completed in a timely manner. That being said, Covid-19 is definitely affecting some things like timely responses. More

by KAJUNKSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Aug 26, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your feedback with us. We appreciate your patience in these challenging times! Thank you for choosing Copeland Chevrolet Hyannis, we hope to see you again soon. Bryan Scarpellini Managing Partner

August 24, 2021

Greg Remedis was very up front, efficient and a pleasure to work with. We look forward to working with him in the future. Great experience! More

by handerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Remedis, Sarah Koumbouris
Aug 25, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for sharing your thoughts about your experience with Greg here at Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

August 24, 2021

No communication. The sales rep was kind but not responsive. I know it’s summer and it’s busy, but my car was there for weeks and I wasn’t contacted throughout unless I called and called again. The More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Koumbouris, Gina Ripa
Aug 25, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for this feedback, Chris. We're very sorry to see that you didn't have the best experience at our dealership and appreciate your feedback. We have since installed a process to ensure that all customers with vehicles in our possession are contacted nightly as to the status of their vehicle, even if there are no updates to report. We thank you for sharing. Should we ever be able to be of any assistance, please don't hesitate to contact me directly. Bryan Scarpellini Managing Partner bryan@countoncopeland.com 508-534-2144

August 24, 2021

The service and customer support is the best available anytime you need them. I am totally committed to being a customer. I would highly recommend them to anyone. More

by Tightlines1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa, Cami Petrides
Aug 24, 2021 -

Copeland Chevrolet Hyannis responded

We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

August 21, 2021

Prompt and courteous service. Personel are well informed and eager to be of assistance. I would definitely recommend my friends to use this facility. I am completely satisfied. More

by butchellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris, Gina Ripa
Aug 23, 2021 -

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

August 21, 2021

Serviced my daughters Chevy Traverse at the last minute so she could drive safely back to college. Thank you so much for the peace of mind. More

by BSCARPELLININ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Koumbouris
Aug 23, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

August 17, 2021

I had a few recalls on my vehicle I needed done. I called several times and spoke with someone and each time they would take my info and say they would get back to me. After several weeks and addition More

by lee_7003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cami Petrides
Aug 17, 2021 -

Copeland Chevrolet Hyannis responded

Thank you for your feedback and your support. I'm sorry to hear about the difficulty in getting those recalls set up. We had an outside vendor that was handling our inbound phone traffic and have fortunately replaced them as of this week with an in house person so that we can more quickly and with greater consistency set up appropriate appointments. I apologize for the difficulty and do appreciate your support. If I may ever be of any assistance in the future, please don't hesitate to let me know. Bryan Scarpellini - Managing Partner

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