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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,726 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,726 reviews

April 24, 2022

Only there for an oil change & tire rotation. On the way home the car began terribly losing power and getting only 18 mpg while 28 mpg was normal. Had to return the same day fearing damage to the More

by Jim Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember service guys name
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

I'm sorry to hear about your experience, Jim. That is certainly not something we normally see despite the thousands of vehicles serviced successfully each month. I had an opportunity to review this with Tristan and he brought me up to speed. It looks like they have put safeguards in place to ensure that there isn't another issue like that moving forward and I was happy to see that they applied that credit that you had requested towards the brake work performed on your vehicle.. If we may ever be of any assistance, please don't hesitate to reach out to me directly, and thank you for your feedback. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Apr 26, 2022 -

Jim Coleman responded

Would you please check your records on the billing. My credit card statement shows billing on $243.30 on April 8 and $299.92 on April 10. The first charge was supposed to be for the screwed up oil change and inspection sticker only. The 2nd charge was supposed to be for the brake work, less the discount. Please review the billing records and get back to me. Jim Coleman

Apr 26, 2022 -

Copeland Subaru Hyannis responded

Good afternoon. Accessing your records, I see invoice #18960 for an oil change, tire rotation, state inspection and fixing the wheel stud which came to $243.30 after discounting the materials to do the wheel stud. Then, the 2nd invoice #18979 was for the rear brake job with the $75.00 credit applied. I'll be happy to have Tristian scan and email you copies of both invoices if this would be beneficial. If so, please shoot me your best email address and we will be happy to scan them to you. Bryan

Apr 27, 2022 -

Jim Coleman responded

Thanks for checking. I forgot about the wheel stud.

April 24, 2022

The Copeland Dealership is very friendly and helpful to us. Rob was very patient and answered all our questions. More

by ST.CURTIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn, Brittany Calle
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

It's fantastic to hear that Robert provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

April 24, 2022

Excellent service. People who care about you and the service they provide. All were very friendly employees. More

by unruhlv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

April 23, 2022

I had a very pleasant experience getting my oil changed. They made sure I used my purchased maintenance plan. They even updated my inspection sticker, that’s all I had to pay for. Happy!! More

by MARILYNCAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

April 23, 2022

Prompt professional service from staff. Comfortable while waiting. Will recommend to my friends and family. More

by REININGONTHECAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

April 23, 2022

Staff is great. I live on Staten Island in New York and have a summer home in West Yarmouth. I much prefer having my maintenance on my 2019 forester here. I try to w More

by RMSPIEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Apr 25, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for the 5 star review. We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

April 23, 2022

Very expensive out not worthwhile as independent repair shops are more skilled than your shop More

by DANADOODLE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Packenham, Everton Gouveia
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Good afternoon. Your satisfaction is very important to us and I'm surprised to see this feedback. Although quality automotive repair is at times expensive, we do price shop not only other dealers but also independents and have not found our pricing to be out of line, despite higher skilled and trained technicians and the use of higher quality, factory parts. That said, I'd love the opportunity to validate your visit and review the scope of work performed so that we can see if there is anything that needs to be looked at more closely. I don't see any clients in our database with this name above, so if you could give me your invoice # (located in the upper right hand corner of your receipt) I'd be happy to look into this. I look forward to learning more and want to thank you for your feedback. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 22, 2022

The dealership was clean, on time, told us what they were doing got my car quickly. More

by Les& kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Les and Kim, Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 22, 2022

Poor service for new and existing customers. No call back on purchasing a new car More

by Lkhayward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Bertrand, Robert Wayburn, Everton Gouveia, Thomas McCarthy
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I am very surprised to see this and even more curious as this is the first time I've ever had this sort of complaint. I see looking thru the notes in our CRM that our emails back to you were getting blocked however I'm surprised that you were not receiving the voicemails that were to be left for you. I will be meeting with my BDC Manager Monday to review phone records of outbound calls as well so that I can have a greater understanding of why you were not receiving either calls or emails sent. Thank you again for your feedback. Should I ever be able to be of assistance, please feel free to reach out to me directly. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com 508-534-2144

April 22, 2022

Courteous, timely service. Work fully explained. Everton is a pleasure to work with. No hassles. More

by STUART6062
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Stuart, Thanks for sharing your thoughts about your experience working with Everton here at Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

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