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Copeland Subaru Hyannis

Hyannis, MA

Overview
Employees
Reviews
Vehicles
4.8
1,008 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,008 reviews

April 22, 2024

George was personable and knowledgeable about the Subaru brand and how a Subaru from Copeland could meet my needs. He never tried to oversell me or assume he knew my needs. George was a pleasure to work More

by babean36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Scarpellini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

Helpful
April 21, 2024

It was an awesome experience doing business with Robert even before I went it to look at the vehicle. Great customer service, keep it up. More

by sjada08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wayburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Bryan Scarpellini Managing Partner

Helpful
April 21, 2024

We always get good customer service here. Essence M. is an especially nice service rep: no pressure, clear explanations, friendly. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

Helpful
April 20, 2024

Location is convenient. All persons dealt with so far have been helpful. My sales person, Rob Wayburn has shown most of the amenities the Forester has to offer. We are tr More

by joroda4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wayburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you for the wonderful review! We're so glad Rob was helpful in getting you acquainted with your new Forester and we look forward to answering any additional questions you may have. Take care! Best, Bryan Scarpellni Managing Partner

Helpful
April 20, 2024

Everyone was very courteous and very helpful. It is the first time I ve gone to a Copeland dealership and was surprised they don’t wash your car after a service. A little disappointing More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Usher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

Helpful
April 19, 2024

From the call to schedule service to the management of my service needs by Tristan, the customer care keeps me returning to maintain my 2019 Outback in good working order. More

by BELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're so glad to know that our team, especially Tristan, has been able to provide you with the customer care needed for your 2019 Outback. We appreciate your loyalty and look forward to continuing to serve you at Copeland Subaru Hyannis!

Helpful
April 18, 2024

Honesty great inspection service very polite also keeping me updated on service appointment keep right on time More

by marshajm1949@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're glad to know you had a positive experience with our inspection service at Copeland Subaru Hyannis. We pride ourselves on punctuality and keeping customers updated. Thanks for the review!

Helpful
April 17, 2024

They are very responsive. Realistic scheduling. Polite. Goo on estimating the time it will take for the service. More

by jamesepurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business, James, and hope to see you again soon! Bryan Scarpellini Managing Partner

Helpful
April 17, 2024

I was impressed with the service department. Very helpful and accommodating. Thank you all so much! More

by 2015 forest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the mechanic
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Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

Helpful
April 15, 2024

Essence was very helpful and has been very helpful in the past. Her name needs to be on your dropdown list. More

by JEM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence
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Apr 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

Helpful
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