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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,726 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,726 reviews

February 25, 2022

Great assist from George in sales, as I was seeking a vehicle that was accessible and comfortable for my spouse recovering from a stroke. He gave his reccomendations, and we left confident that the Fores More

by DERICSONTAYLOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
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Feb 25, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for choosing Copeland Subaru Hyannis! Congrats on your new Forester, and let us know if we can be of any more assistance! Bryan Scarpellini Managing Partner

February 25, 2022

Excellent service. Took the time to find the problem and correct it. We are very pleased with Copeland. This is our second Subaru which Copeland has serviced and we wil More

by Kfdepardekathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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Feb 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review, Kathy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

February 25, 2022

I have been using this Subaru dealership for over 10 years now despite changes of ownership and until now have been pleased with the service. Yesterday I went for my 36K mile oil change and tire rotatio More

by JAMIEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
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Feb 28, 2022 -

Copeland Subaru Hyannis responded

Jamie, Thank you for your feedback. I'm sorry that there was some confusion on your tires. We recommended four tires because they were all at 5/32 of tread remaining. So, given it's an AWD vehicle the difference in tread depth between your 5/32 and a new tire is going to strain the differentials on your vehicle. In the owner's manual Subaru indicates the difference shouldn't be more than 2/32 or long-term damage to the AWD system may occur. I'm guessing that the service center that sold you the 1 tire, may not be up to speed on the Subaru AWD system. Hope this helps clear up any confusion, but if you have any questions or concerns, Patrick and myself are always here and happy to help so please don't hesitate to ask for either one of us. Bryan Scarpellini Managing Partner

Mar 01, 2022 -

JAMIEM responded

I understand the parameters for tires and for AWD vehicles. I was also told by multiple other dealers that my tires had more tread left in them than was reported to me at Copeland, and the one I ultimately bought from assured me the remaining tires had more than half their life still remaining, so as long as I bought the same replacement tire it was worthwhile to do just one. What frustrated me the most was that I was charged for the tire rotation only to then after the service be told they would all need to be replaced for an exorbitantly high price. That, followed by the discrepancies I then discovered in the tread depth of my tires, made me feel taken advantage of and has compromised the trust I previously had in this service department.

Mar 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for the additional information. I'll be happy to have you credited for the tire rotation and would love to measure the tire tread with you at some point together so we can see what the tread depth of the new tire is vs the other 3. Our only goal is to not have you encounter expensive repairs or inconvenient failures down the road and to allow you to make your own calculated decisions. Unlike most repair facilities our biggest challenge on any single day is how to get all of our work completed and not to find ways to upsell tires that have very little gross profit built into them, although I'm sure that people may think otherwise. Again, please feel free to see Pat or I anytime and we'll be happy to assist. In the meantime, I'll have Pat get a check sent out to you for the tire rotation. Have a great day! Bryan

February 24, 2022

The salesman was friendly. After buying the car it needed a tire replaced (nail discovered during prep). Service department was helpful and professional. While waiting for the More

by JHNPTRQN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
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Feb 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for your feedback. It's great to hear that you had an overall positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

February 24, 2022

I live north of Boston and try to schedule service for my Forrester at Copeland Subaru. I am always pleased with how professional and efficient they are in the service department. More

by pmmello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
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Feb 25, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

February 24, 2022

Our wipers flamed out do to the ice storm. We popped by and was immediately taken care of. Every time we have gone for service, it has been done… and done well. More

by TERRYSHOE235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia
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Feb 25, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that our team was able to help, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

February 24, 2022

Sales man Robert and Finance manager William were great to deal with. They made buying a car a good experience. More

by richbobbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William in finance , Robert Wayburn
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Feb 24, 2022 -

Copeland Subaru Hyannis responded

It's fantastic to hear that Robert and William provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

February 23, 2022

I appreciate not having a long wait time. George had everything ready for my inspection. More

by GAILEJCCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Report | Print
Feb 24, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

February 23, 2022

Very pleasant to deal with and easy to make an appointment. Satisfied with the service performance More

by cgenerelli0
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Feb 24, 2022 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

February 21, 2022

My dealer George was incredibly helpful in answering any questions and offered great customer service. More

by lodin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany, Keith Bertrand, George Costa
Report | Print
Feb 21, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear George delivered such a great experience! Bryan Scarpellini Managing Partner

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