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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,743 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,743 reviews

February 04, 2022

It’s convenient to my home and the staff is friendly and helpful…wish they would wash the car after it was serviced More

by GREENTHUMB1037
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Feb 04, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered an overall positive experience. We are working on moving to a larger, exclusive facility and hope to one day, be able to add a complimentary wash to our list of benefits. Hope you have a safe and relaxing weekend! Bryan Scarpellini Managing Partner

February 04, 2022

Copeland is a great dealership. Everyone there from sales to service do everything possible to make owning a Subaru an awesome experience. More

by JBARBER0093
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Thomas McCarthy
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Feb 04, 2022 -

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Bryan Scarpellini Managing Partner

Feb 04, 2022 -

JBARBER0093 responded

Our family has leased and purchased 4 Subarus from this location and have ordered another Forester #5 for my son. It should be here in March. As you can see, we love the product and we especially like the staff. I can’t say enough about how helpful George Costa has been as well as Keith Bertrand. Great customer service! Thank you, Janie Barber

Feb 04, 2022 -

JBARBER0093 responded

Please read the response above.

February 03, 2022

Friendly, professional, easy to deal with and the service was done in a short amount of time and at reasonable cost. We have definitely referred this dealership to our friends. More

by AJOWLSNEST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence was friendly and easy to deal with
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Feb 04, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

February 02, 2022

Responsive, thorough and friendly. I much prefer them to other Subaru dealers I have used. More

by timothypbradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember their names
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Feb 02, 2022 -

Copeland Subaru Hyannis responded

Timothy, We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

February 01, 2022

Very competent, kind and patient team of professional mechanics. They fixed my problem completely and quickly. More

by DLNSNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Feb 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

January 31, 2022

Every one was very helpful. It took a while to get Subaru to send monthly statements to us but Copeland Subaru fixed that. I especially want to mention Patrick Fortin, our salesman. He was great.!! More

by PJLINNELL10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Bryan Scarpellini, Patrick Fortin
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Jan 31, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your wonderful review! We are thrilled that Patrick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

Jan 31, 2022 -

PJLINNELL10 responded

You are welcome. I would recommend to others.

January 29, 2022

Copeland has been great servicing our 2013 Outback. They always solve the issue and I don’t feel overcharged. More

by SUEGREGORY522
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Jan 30, 2022 -

Copeland Subaru Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

January 29, 2022

Service was great. Tom was efficient kind informative and call with bigger cost issues prior to doing the work. Excellent service!! More

by SHERYLCARBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Jan 30, 2022 -

Copeland Subaru Hyannis responded

Thank you for your very kind review, Sheryl. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

January 26, 2022

I was very satisfied with all my interactions both when booking the appointment and while at your dealership. Everyone was courteous and friendly. More

by jcbhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Report | Print
Jan 27, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

January 26, 2022

Patrick was a pleasure to work with. He made the process quick and stress free. More

by DPRATT024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin
Report | Print
Jan 27, 2022 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Patrick and our team met your expectations. Thank you again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

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