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Copeland Subaru Hyannis
Hyannis, MA
1,719 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,719 reviews
December 15, 2016
Car buying the way it's suppose to be ! The experience from start to finish and everything in between was a pleasure...the way you always hope it will be but up until now never was. George w The experience from start to finish and everything in between was a pleasure...the way you always hope it will be but up until now never was. George was our salesperson.He was attentive to our needs,informative and never pushy.They gave us a fair price on my old car and I was very pleased with what I paid for my Subaru Outback.There was no back and forth with anyone's boss or any other games.Everything was straight up and above board.George guided us through the whole process and I have to say it was easily the best car buying experience of my life and I'm in my seventies. P.S. I recommended them to my son and he also bought a new car through George. More
by Happy buyer
Employees Worked With
George Costa
December 15, 2016
Service Department It was a pleasure working with the new service manager,Jennifer Brussels. She did what she said she was going to do and was professional throughout. It was a pleasure working with the new service manager,Jennifer Brussels. She did what she said she was going to do and was professional throughout. Most of all she instilled confidence that the service department was trustworthy and competent. Don't lose her. She's great. I was thinking about taking our car to a regular mechanic until I met Jennifer. More
by sdavy698
Employees Worked With
Jennifer Brissell
December 14, 2016
Service Toyota Camry I brought my Toyota Camry in for Service. Jennifer Brissell was knowledgable, efficient and friendly. She made the whole experience painless. Thank I brought my Toyota Camry in for Service. Jennifer Brissell was knowledgable, efficient and friendly. She made the whole experience painless. Thanks for the help! More
by Amy Sch
Employees Worked With
Jennifer Brissell
December 14, 2016
Great Experience George Costa was very nice to us,got the car ready and fix to us. He went to the Registry couple time for us,thank you. George Costa was very nice to us,got the car ready and fix to us. He went to the Registry couple time for us,thank you. More
by Mathusa
Employees Worked With
George Costa
December 13, 2016
George Costa George kept me in mind, called when he had a possible match for what I was looking for. He took me for 2 rides where the cars weren't up to par and s George kept me in mind, called when he had a possible match for what I was looking for. He took me for 2 rides where the cars weren't up to par and said "I'm embarrassed." His honesty impressed me. When I took a spin on another model on another day... this was it! The price was less than intended because of a sticker mess-up and he honored the price in my favor. All in all, I found George charming, straightforward, fun to deal with and very available. George Mead was very professional, thorough and efficient while being so personable and chatty about fun trips, adventures. He remembers interactions months afterwards. Super friendly. Jim Welch was easy to relate to about car repairs (amazing) and Rob Rooney was so polite, friendly and efficient in getting the service job taken care of! I LOVE Beard Subaru! More
by Truro
Employees Worked With
George Mead, George Costa, Jim Welch, Rob Rooney
December 13, 2016
Great experience! I think that everything about Beard Subaru in Hyannis, MA is the best-the "sales" and the "service" centers. Everyone is friendly, extremely nice and I think that everything about Beard Subaru in Hyannis, MA is the best-the "sales" and the "service" centers. Everyone is friendly, extremely nice and helpful. I've never felt pressured and that is important to me; I want to be happy with my decisions , not because someone pressured me into making a decision. Everyone at Beard is nice and, for me, I want to give kudos to George Costa. George has helped me in the last few years with my choices of new Subaru Foresters. He is relaxed-no hard sell-and knows the Subaru product. He doesn't try to steer me into a sale, but is helpful in presenting information about aspects of the model I'm interested in so that I can make a good and happy decision...and yes, I'm very happy with my new Forester. And by the way, it is a beautiful spring sage kind of green; makes me smile just to look at it and even more happy how it handles on curves. Awesome car! My experience is a 5-star. I thank George Costa for caring that I find the right Subaru and making the entire experience so stressless and easy. I also thank the "paper" department (all the paper that we read and sign when we close the deal) for the helpfulness and friendliness. Going home in my new Forester was so exciting, thanks to George Costa and the team at Beard Subaru! By the way, Beard is in Hyannis, MA. You should go there and check them out! More
by Tashmoogirl
Employees Worked With
George Costa
December 10, 2016
Excellent Service My recent visit was a necessary minor recall. As always, the reception by the service team made the whole experience a pleasant one. Not only was my My recent visit was a necessary minor recall. As always, the reception by the service team made the whole experience a pleasant one. Not only was my service rep, Mr. Jim Welch, particularly concerned but he also saw that the work was done in a reasonable period of time. I continue to be a happy Beard Subaru Service customer. More
by OldBeachboy
Employees Worked With
Jim Welch
December 08, 2016
Best, most thoughtful service experience in many years Timing is everything. We'll almost. I dropped my wife's car a day early because she was in hospital recovering from some pretty scary emergency surger Timing is everything. We'll almost. I dropped my wife's car a day early because she was in hospital recovering from some pretty scary emergency surgery. and I was coming down with a horrible case of the flu. Through the fog of these things, the new Service Manager listened carefully & got everything right. By the time the car was finished everything had been attended to correctly, even a thing that had been attempted several times before. Most of this was at no cost, including a ride from my home to pick up the vehicle. Everyone was friendly, outgoing and helpful. No exceptions. In my experience this is rare and worth noting. More
by PaddlePower
Employees Worked With
Jennifer Brissell, Tim Kornet
December 06, 2016
Incredible Experience I have been buying cars regularly for 35 years now and without a doubt this was the most pleasant experience of all. If I had to summarize with just I have been buying cars regularly for 35 years now and without a doubt this was the most pleasant experience of all. If I had to summarize with just one word it would be "family". The Beard Subaru "family" was warm, welcoming, patient, informed, and most of all eager to please. We had never owned a Subaru before and had many questions about reliability, technology and most of all about the symmetrical all-wheel drive. Our wonderful salesman, George Costa, handled all of our questions with a very honest ease. There was no sales pitch, just a straight forward explanation. We had a couple of other concerns about financing, delivery times, and service all of which George fielded with a comfortable expertise. And if there was something out of the ordinary he went and found the correct answer. Later we had the opportunity to meet the Sales Manger Dan Stewart and George Mead the Business Manager. Again, the overarching theme was "welcome to our family". We are so glad we ventured into Beard Subaru and even happier that we had George Costa help us find the perfect Subaru for my commute to Boston. As far as I'm concerned we are now life long customers and enthusiasts. More
by Rob Thompson
Employees Worked With
George Mead, George Costa
December 05, 2016
Superb Service! Jen provided superb service. So much so that I texted my husband while my car was being serviced and said this is a big part of why we have gotten t Jen provided superb service. So much so that I texted my husband while my car was being serviced and said this is a big part of why we have gotten two cars from Beard Subaru--superb service (and our fair salesman, George). I brought my car in for the annual inspection but after inspection, it needed other work. The service department (via Jen) was able to get all the work done before I left for the afternoon at a reasonable price. Thank you, George (our salesman) and Jen (service) for providing fair and superb customer service! More
by Cape Cod Mom
Employees Worked With
George Costa, Jennifer Brissell
