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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,478 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,478 reviews

July 11, 2024

Pricing,trade in and test drive were all handled quickly with no pressure in a calm and business like manner.I highly recommend both my sales associate Patrick and Copeland. More

by jmcmahon431
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin
Jul 12, 2024 -

Copeland Subaru Hyannis responded

Thank you for the recommendation! We're glad to hear Patrick and our team at Copeland Subaru Hyannis provided a smooth, pressure-free experience. Enjoy your new vehicle! Best, Bryan Scarpellni Managing Partner

July 11, 2024

Very satisfied with the service Essence at your front desk is excellent. Very personable and efficient Always follows through with any request I might have More

by Mcastlebar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jul 12, 2024 -

Copeland Subaru Hyannis responded

Thank you for sharing your satisfaction with our service at Copeland Subaru Hyannis! We're glad to hear Essence always provides excellent and efficient assistance. We appreciate your support!

July 11, 2024

They are always helpful. Quick and accurate timing and and costing. The service department ie. Essence, is so easy to work with. More

by Smãnto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jul 12, 2024 -

Copeland Subaru Hyannis responded

Thank you for the great feedback! We're glad to hear that Essence & the team always provide you with helpful & efficient service here at Copeland Subaru Hyannis. See you next time!

July 11, 2024

I’ve been going to Copeland Subaru for routine maintenance on my Subaru Forester for the past two years, and I am highly satisfied with the service I have received. Appointments are easy to schedu More

by peter.wyman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Jul 11, 2024 -

Copeland Subaru Hyannis responded

Hi Peter! We're delighted to hear that you had such positive experiences with our team at Copeland Subaru Hyannis over the past two years. Thanks for your continued trust and recommendation! Bryan Scarpellni Managing Partner

July 10, 2024

Patrick was very friendly and able to answer all my questions. After settling on a purchase price with Keith, I felt I got a better deal than I thought I would. I would definitely consider them again w More

by 55mwoody
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Patrick Fortin
Jul 10, 2024 -

Copeland Subaru Hyannis responded

We're delighted to hear that Patrick and Keith provided such a positive experience at Copeland Subaru Hyannis. Thanks for considering us for your future purchases! Best, Bryan Scarpellni Managing Partner

July 09, 2024

My experience was painless. Missing a star because I was not able to get my inspection sticker and registration at the dealer. Explanation was that the RMV was hacked and no one More

by laurindalecain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
Jul 09, 2024 -

Copeland Subaru Hyannis responded

Hi Laurindalecain! We appreciate your feedback and are glad to hear the experience was mostly positive at Copeland Subaru Hyannis. We apologize for any inconvenience regarding the inspection sticker and registration process, we'll work on improving this aspect of our service. Thank you for bringing it to our attention! Bryan Scarpellni Managing Partner

July 07, 2024

My dealer George was extremely helpful. He was very knowledgeable and attentive to what I wanted! More

by Jeanrawdon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Jul 08, 2024 -

Copeland Subaru Hyannis responded

Hi Jean, we’re delighted to hear that George was able to assist you effectively at Copeland Subaru Hyannis. We hope to see you next time! Enjoy your new ride! Bryan Scarpellni - Managing Partner - (508) 534-2144

July 05, 2024

Best customer service I have ever experienced at a dealership. Cole’s attention to my requests was excellent. It’s obvious that great customer service is a priority and deeply appreciated. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Martin, Tristan Lai-Santos, Cole Semple
Jul 06, 2024 -

Copeland Subaru Hyannis responded

Hi Carol, we're delighted to hear that Cole and the team at Copeland Subaru Hyannis provided you with such excellent service. Thanks for sharing your experience! Bryan Scarpellni - Managing Partner - (508) 534-2144

July 04, 2024

Responsive and efficient. They provided excellent service as promised and accommodated to our constraints to solve our problems. More

by Michael.brimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department
Jul 05, 2024 -

Copeland Subaru Hyannis responded

Michael, we're delighted to hear that our team at Copeland Subaru Hyannis provided the responsive and efficient service you needed. Thanks for sharing your experience! Bryan Scarpellni - Managing Partner - (508) 534-2144

July 04, 2024

Unbeknownst to us we bought our car on the first day of the CDK cyberattack that brought down most dealerships. Despite that fact Robert went above and beyond to get us in our car just 2 business days late More

by JenD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
Jul 05, 2024 -

Copeland Subaru Hyannis responded

Jen, we're so glad to hear Robert went above and beyond for you despite the challenges. Thanks for recommending Copeland Subaru Hyannis!

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