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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,496 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,496 reviews

April 01, 2022

I bought a 2015 used jeep patriot sport and they were very help. only issue i’ve had is that the title took a decent bit for them to acquire other than that very good costumer service. More

by pilonejoshua
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Fortin
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Apr 04, 2022 -

Copeland Subaru Hyannis responded

Thank you for the honest review. We truly appreciate the opportunity to do business with you, and appreciate your patience. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

March 31, 2022

Essence was friendly and professional. She answered my questions and my service was quick and efficient. More

by Nonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence, Patrick Packenham
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

Apr 01, 2022 -

Nonnie responded

Just keep on doing good work and making your customer feel important and you shouldn’t have any negative responses. Patrick is a gem and I’m so happy he is still with you, don’t let him go!

Apr 01, 2022 -

Copeland Subaru Hyannis responded

We will be sure to tie him up and never let him go :) Have a great day! Bryan

March 31, 2022

George was great! The service team helpful transparent and thoughtful! Would definitely recommend them over Atlantic! More

by Elisibilia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service departmemt, George Costa
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well with George and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

March 31, 2022

Went to get my vehicle inspected, they were very kind and helpful. Only had to wait 15 minutes. More

by ahercules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

March 31, 2022

Fast service, knowledgeable staff, easy to work with, both sales and service. I would recommend them to anyone. More

by CLANCY2236
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember anyones name, sorry, all were great!, Everton Gouveia
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

March 31, 2022

The dealer was fine But I find it very disturbing that my eyesight system disengages in bad weather when you need it most and there is no fix More

by Rickenz57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Apr 01, 2022 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Subaru Hyannis. We look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

March 31, 2022

The man at the service center was very professional and explained exactly what would be involved in our 6000 mile service. He was very friendly and helpful. More

by bpnelson76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

March 31, 2022

Everything about my Subaru experience has been very good. I like my currently leased car so much that I’m buying it. The service department is “top notch.” More

by JOSEPHDALY31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you with your lease buyout. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

March 30, 2022

Clean and well managed. I don’t mind waiting because it is comfortable and well stocked. I really come to Subaru because George Costa is so awesome! More

by KSBONCAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure because George Costa took care of everything.
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Apr 01, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with George, and we look forward to working with you again. Bryan Scarpellini Managing Partner

March 29, 2022

I was given great, professional service and really appreciate the use of the loaner car. I also appreciate being able to get my car in for service so quickly. I’ll be back really soon. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Mar 29, 2022 -

Copeland Subaru Hyannis responded

We appreciate your business, John, and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

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