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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,652 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,652 reviews

May 18, 2022

i had not had a good experience when buying my subaru with you so i have been driving to the canal for service since. because yesterday's visit was kind and comfortable i will be rethinking this. thank More

by TOBYONTHECAPE
Friendliness
Recommend Dealer
Yes
Employees Worked With
i do not know any names.
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

May 18, 2022

Received my Cross Trek in 5 weeks rather than the 5 months predicted. Easy purchase and love my new car. More

by nl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 18, 2022

A welcoming crew led by Service Manager, Patrick Packenham, who should be cloned. I always feel secure after having my car serviced with this crew. More

by JELFRAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

May 18, 2022

No place is perfect, that's why the 4 stars. Essence was great though! Give the girl a raise! More

by carrieamendola@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence is just great. Knowledgeable, friendly, efficient, and kind. , Patrick Packenham
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department, Carrie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 17, 2022

Gal was very pleasant and helpful. No hard sell! She made the appointment for the service I requested. So often they try to get you to have more done!! More

by debbyperson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Everton Gouveia
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May 17, 2022 -

debbyperson2 responded

Tx for an easy, pleasant visit. Only wish they had had coffee at 7:00am!!

May 17, 2022 -

Copeland Subaru Hyannis responded

Thank you very much for the support and kind words. There is a Sleep button on the coffee maker and sometimes it goes unnoticed. I am going to have some signage made so that others don't miss out as well. If you're anything like me, you need your coffee at 7 am!!! :) Thank you again for your support. Bryan Scarpellini - Managing Partner

May 17, 2022

Drop off was quick and professional. Service was completed early with multiple calls to provide status updates More

by JCROWLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 17, 2022

Very unimpressed with the service we received at this dealer. We will hopefully be going to a different dealer for our Subaru needs. More

by 5491
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tristian
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May 17, 2022 -

Copeland Subaru Hyannis responded

5491 - I'm so sorry to hear that and would love the opportunity to learn more. If you would care to reply with your invoice #, I can verify your visit and gather the necessary information to see how we can improve. Thank you for reaching out and looking forward to being able to assist. I'm also here anytime as well, should we be able to ever assist in real time. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

May 17, 2022

Excellent, quality, and professional service appointment from intake to completion. Ive been a loyal customer for over 12 years. Highly recommend. More

by EVANSJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Everton Gouveia
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 17, 2022

George Costa is great! He has always been beyond helpful. I have bought 5 outback from Copeland and its predesesdors. More

by KAREN80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you, Karen! Here at Copeland Subaru Hyannis, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

May 17, 2022

Quick painless transaction, easiest car purchase ever. Ordered a car, was given updates and picked it up with a better deal than I expected for the exact car I wanted More

by rdmt23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Brittany Calle
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

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