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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,496 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,496 reviews

February 20, 2022

The best Subaru dealership in Massachusetts. Didn’t force any repairs and was very helpful with recommendations on when to start replacing parts. More

by ANDREW.westcott55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t see the younger gentleman who helped me. He was extremely professional
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Feb 21, 2022 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Andrew, and look forward to your next visit. Bryan Scarpellini Managing Partner

February 20, 2022

Return customer always great experience. George Costa is the best. Will be back again in the future. More

by EARLY.ANDREA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
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Feb 21, 2022 -

Copeland Subaru Hyannis responded

Thank you, Andrea, for your business and this review. We're happy to hear George was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

February 17, 2022

Awesome and quick repair and good service. Supported with courtesy car. Updated notification. Nice people More

by NA2ABARQUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Feb 19, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

February 16, 2022

I have leased 2 cars at Copeland working with George Costa. He has always been polite, professional, accommodating and patient with me. I never felt like he was trying to put one over on me. I would re More

by GAILEJCCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
Report | Print
Feb 16, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

February 16, 2022

Everyone was very communicative and timely! I got all my recalls done and only was hoping to get an oil change and tire rotation! More

by dianetstitt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Feb 16, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

February 16, 2022

This was my first service on my new Crosstrek and I was very pleased with the service, ease of making appointment, and information relayed. Thank you. More

by BHECKER2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Feb 17, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that Thomas and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

February 15, 2022

Should be a separate area to pay your bills after the service.I had to walk back thru to the car intake.crowded space there and noisy.I asked to have a battery checked for its charge-54dollars! We were a More

by fbushjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can not remember the young man’s name who did intake,supposedly a manager,
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Feb 15, 2022 -

Copeland Subaru Hyannis responded

Thank you for your feedback. We are working hard with the town to get the necessary approvals to move to our new, exclusive location on Route 28 (Falmouth Rd), near Trader Joe's and can't wait to give our Subaru customers an exclusive space. We appreciate your input and will work hard to make for a more comfortable pick up moving forward. In the meantime, please feel free to let us know if we may be of any other assistance. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Feb 15, 2022 -

fbushjr responded

thank you for your prompt response and input that I think will improve the situation.

February 13, 2022

Agent very helpful and non assuming Financing pleasant Agent very helpful and non assuming Financing pleasant and precise No pressure. Just facts and laughs More

by LUANNKARB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance female absolutely perfect , Max Martin-Simmons
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Feb 14, 2022 -

Copeland Subaru Hyannis responded

Thank you, Luann, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

February 13, 2022

Easy, efficient and quick service which was e say to schedule. All staff were polite and helpful. More

by JOTOOLE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Feb 14, 2022 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

February 11, 2022

Came for a 60,000 mile checkup. Was pleased with the staff and the service received. More

by RBREBARN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Report | Print
Feb 11, 2022 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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