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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,598 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,598 reviews

April 22, 2022

Courteous, timely service. Work fully explained. Everton is a pleasure to work with. No hassles. More

by STUART6062
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Stuart, Thanks for sharing your thoughts about your experience working with Everton here at Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 22, 2022

Poor service for new and existing customers. No call back on purchasing a new car More

by Lkhayward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Bertrand, Robert Wayburn, Everton Gouveia, Thomas McCarthy
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I am very surprised to see this and even more curious as this is the first time I've ever had this sort of complaint. I see looking thru the notes in our CRM that our emails back to you were getting blocked however I'm surprised that you were not receiving the voicemails that were to be left for you. I will be meeting with my BDC Manager Monday to review phone records of outbound calls as well so that I can have a greater understanding of why you were not receiving either calls or emails sent. Thank you again for your feedback. Should I ever be able to be of assistance, please feel free to reach out to me directly. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com 508-534-2144

April 22, 2022

The dealership was clean, on time, told us what they were doing got my car quickly. More

by Les& kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Apr 23, 2022 -

Copeland Subaru Hyannis responded

Les and Kim, Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 21, 2022

Car was ready on time. Excellent transportation to and fro provided. Detailing was/ is perfect. Very satisfied More

by KITON819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Apr 23, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 21, 2022

The service center staff were very supportive, polite and helpful. Tom was great. Thanks to the entire team. Make my time very relaxing. More

by JOHNB.EILEENB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Apr 23, 2022 -

Copeland Subaru Hyannis responded

John, Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

April 21, 2022

Service rep answered all my questions and car was ready in the time I was told it would be. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woman. don't remember her name.
Report | Print
Apr 23, 2022 -

Copeland Subaru Hyannis responded

Carol, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

April 21, 2022

George Costa was fabulous to work with! The inventory was too low but not their fault More

by rosereis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felicity , George Costa
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Apr 21, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear George was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 20, 2022

This dealership is good. There are nice people there. My car likes it very much More

by SHIMMYSHAMSAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini
Report | Print
Apr 21, 2022 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 20, 2022

The staff is very pleasant, knowledgeable and professional. They will go above and beyond to make their customers are satisfied. More

by orinthiacbrown34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Apr 21, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

April 20, 2022

It’s a tough time for buying or selling. They did their best to get me in a car. More

by KRAMOGNATS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Max Martin-Simmons
Report | Print
Apr 21, 2022 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

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