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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,652 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,652 reviews

May 13, 2022

Everyone is very personable & trustworthy. Just one issue is the waiting time. When you book for a specific time, one shouldn’t have to wait for nearly 2 hours. But, overall experience is plea More

by TAISODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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May 16, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. It's great to hear that you found everyone to be personable and trustworthy. We’re sorry your visit didn’t go entirely as planned, however, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark on the length of your service. Bryan Scarpellini Managing Partner

May 13, 2022

Waiting area was comfortable. My car needed a sticker but I forgot and didn’t notice and neither did anyone else. I eventually got a sticker at the local gas station. The young l More

by artist
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Young lady ? Name
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May 16, 2022 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help however regret your inspection was overlooked. Please contact us directly if you would like to discuss your visit further. Bryan Scarpellini Managing Partner

May 13, 2022

Staff were friendly and car was ready for pick up when promised. Issue not resolved. Vibration in right upper corner still present. Will need to schedule a 2nd visit More

by Sheilaqj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we're sorry to hear that we missed the mark in this case. Please don't hesitate to reach out to us directly to discuss the best way to resolve this issue. We're always happy to help here at Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

May 13, 2022

Very professional to deal with. Got the job done quicker than I thought since I was waiting. More

by ISLANDIA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

May 12, 2022

On time did inspection promptly were polite and helpful with my questions Triston was the best!! Thank you 😊 More

by pshare
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tristan laisantos, Justin Phillips, Patrick Fortin
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 12, 2022

The wirkers are attentive and respectful. Very helpful in answering my questions. Quick to help me out with my care issues. More

by derry36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 12, 2022

Prompt service, courteous and clear explanation. Employee was pleasant and was finished in a timely manner More

by JKMICELI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know the employee name.
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May 13, 2022 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

May 12, 2022

I have written of my previous excellent experience for this establishment. The mew management and ownership is making a true effort to make owning a Subaru a good experience. I brought me car back, as req More

by Klockyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence was very helpful in both visits , Everton Gouveia
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you for your kind feedback, Kathleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 12, 2022

Work done as promised. Pleasant and timely. Stage was efficient and easy to deal with. More

by BAFFLECK53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A young woman in service.
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May 13, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

May 12, 2022

Everton was my service rep and was very professional and knowledgeable. He was Extremely helpful. More

by PANGELLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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May 13, 2022 -

Copeland Subaru Hyannis responded

We are very happy to hear that Everton provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

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