Copeland Subaru Hyannis

The service was excellent. The young man who waited on me was friendly, and very efficient. I arrived for my 11:00 appointment, and was taken promptly. I needed an oil change and tire rotation, as well as an was friendly, and very efficient. I arrived for my 11:00 appointment, and was taken promptly. I needed an oil change and tire rotation, as well as an inspection sticker. While checking the car over, they realized I needed a filter for the air circulation in the car. He showed me the filter that needed to be replaced. I had them do that also. The young man also answered any questions I had including questions about the detailing service. I plan on having that done in the near future. The service was excellent and everyone was friendly, including the salesman that I spoke with while I was waiting. More

A well-run, organized dealership. All staff members are polite, courteous, and professional at all times. polite, courteous, and professional at all times. More

I have always had a good experience with service department. Tom service adviser is great. department. Tom service adviser is great. More

Great dealership! Very helpful staff, fair prices, and an overall seamless purchasing process. Big thanks to George, Chris and Justin for all their help and hard work. an overall seamless purchasing process. Big thanks to George, Chris and Justin for all their help and hard work. More

I was pleased with the work done on my car and the fact they lent me a car when that they couldn’t get the work done in a day. I wasn’t happy that they pressured me to do work that wasn’t necessary. I they lent me a car when that they couldn’t get the work done in a day. I wasn’t happy that they pressured me to do work that wasn’t necessary. I More

I’m super grateful for the amazing service that I had. During my service I was able to test drive to potential vehicles. During my service I was able to test drive to potential vehicles. More

Service manager helped me determine just what service was required for the used car we had purchased 6 months before. An email I received stated that if the car was purchased from Copeland the first service required for the used car we had purchased 6 months before. An email I received stated that if the car was purchased from Copeland the first service was complementary. Apparently this only applied to new cars purchased. Service (oil change and tire rotation) was preformed very expeditiously AND I WAS NOT CHARGED. Great customer service! More

This rating is for this particular visit. Back in October, a service agent was supposed to order a new Fob for my vehicle (under warranty). After a month, and no update on the part (I understand the October, a service agent was supposed to order a new Fob for my vehicle (under warranty). After a month, and no update on the part (I understand the current supply chain delays), I called. Talked to another service guy who checked with parts (not in) and then said he'd give the original agent a message. Waited a few days, no response. Called several more times and left voicemail, but still not response. Since it was now the holidays, I waited a couple of weeks to try again. I called again this week and spoke with Tom McCarthy and explained the situation. Tom took the time to listen to my issue and checked with parts. There was a part in stock that I could have and in less than 24 hours the problem was solved. Thank you Tom! More

The transaction was quick, painless, and pleasant , I would recommend other folks to buy a vehicle here would recommend other folks to buy a vehicle here More

We had the best experience at Copeland Subaru, they go out of their way to treat you like family and keep you satisfied and a returning customer. Our salesperson Patrick Fortin was the best! He was kind, out of their way to treat you like family and keep you satisfied and a returning customer. Our salesperson Patrick Fortin was the best! He was kind, patient and understanding! He even delivered our vehicle. The sales manager and financial advisor were both awesome and explained everything! Buying a vehicle in these stressful times is difficult enough so it’s nice to have a dealership that is fair and makes the process a lot easier. We would definitely recommend and return! More