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Copeland Subaru Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.9
1,726 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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95 Falmouth Rd

Hyannis, MA

02601

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Showing 1,726 reviews

May 20, 2022

The technician was very informative and polite. Everything was done in a timely fashion. When I got there the staff instructed me where to go and my car was delivered to me by the technician who ha More

by SYLVIA1Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan
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May 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review, Sylvia. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

May 19, 2022

Some of the most helpful staff I have dealt with in a very long time. More

by jwalkmagic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn, Brittany Calle
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May 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. All of us at Copeland Subaru Hyannis are glad to have you as a customer! Bryan Scarpellini Managing Partner

May 19, 2022

Facilities are clean- easy to make appointments -vehicle is always ready when promised- clear explanation of work done More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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May 20, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department, Jeff! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 18, 2022

While at the service center, I worked with 3 individuals. Everton greeted me with enthusiasm. Each were professional and thorough in meeting my needs. I was so pleased with the follow up and results of my se More

by RYANROSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Ryan, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

May 18, 2022

Great service with right on time attention. My servicing was done promptly and at the price I was quoted. More

by keith.custer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 18, 2022

Received my Cross Trek in 5 weeks rather than the 5 months predicted. Easy purchase and love my new car. More

by nl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

May 18, 2022

i had not had a good experience when buying my subaru with you so i have been driving to the canal for service since. because yesterday's visit was kind and comfortable i will be rethinking this. thank More

by TOBYONTHECAPE
Friendliness
Recommend Dealer
Yes
Employees Worked With
i do not know any names.
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May 19, 2022 -

Copeland Subaru Hyannis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Bryan Scarpellini Managing Partner

May 18, 2022

A welcoming crew led by Service Manager, Patrick Packenham, who should be cloned. I always feel secure after having my car serviced with this crew. More

by JELFRAM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Bryan Scarpellini Managing Partner

May 18, 2022

No place is perfect, that's why the 4 stars. Essence was great though! Give the girl a raise! More

by carrieamendola@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence is just great. Knowledgeable, friendly, efficient, and kind. , Patrick Packenham
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May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department, Carrie! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

May 17, 2022

Drop off was quick and professional. Service was completed early with multiple calls to provide status updates More

by JCROWLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
May 18, 2022 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

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