Copeland Subaru Hyannis

This rating is for this particular visit. Back in October, a service agent was supposed to order a new Fob for my vehicle (under warranty). After a month, and no update on the part (I understand the October, a service agent was supposed to order a new Fob for my vehicle (under warranty). After a month, and no update on the part (I understand the current supply chain delays), I called. Talked to another service guy who checked with parts (not in) and then said he'd give the original agent a message. Waited a few days, no response. Called several more times and left voicemail, but still not response. Since it was now the holidays, I waited a couple of weeks to try again. I called again this week and spoke with Tom McCarthy and explained the situation. Tom took the time to listen to my issue and checked with parts. There was a part in stock that I could have and in less than 24 hours the problem was solved. Thank you Tom! More

We had the best experience at Copeland Subaru, they go out of their way to treat you like family and keep you satisfied and a returning customer. Our salesperson Patrick Fortin was the best! He was kind, out of their way to treat you like family and keep you satisfied and a returning customer. Our salesperson Patrick Fortin was the best! He was kind, patient and understanding! He even delivered our vehicle. The sales manager and financial advisor were both awesome and explained everything! Buying a vehicle in these stressful times is difficult enough so it’s nice to have a dealership that is fair and makes the process a lot easier. We would definitely recommend and return! More

Great customer service, service and repairs are always done within estimated time and cost. Easy to get appointments. done within estimated time and cost. Easy to get appointments. More

My car had to be jumped when the service was over, it wouldn’t start. Not a very good feeling. Also my check engine light is now on, it wasn’t before I brought it in. Don’t have a great feeling about wouldn’t start. Not a very good feeling. Also my check engine light is now on, it wasn’t before I brought it in. Don’t have a great feeling about what was done to the vehicle More

Service a plus! Staff a plus! Appointment on time! Service completed in a timely matter Service completed in a timely matter More

Replaced batteries in both key fobs of my car. Warranty covered it. Probably took less than 15 min. Everything was very good covered it. Probably took less than 15 min. Everything was very good More

Everything about my experience of buying a new car at Copeland was professional and pleasurable. Couldn’t been more pleased! Copeland was professional and pleasurable. Couldn’t been more pleased! More

I had a great experience with Copeland. Staff was helpful and friendly. My sales consultant, George, was knowledgeable and available. I am on my second lease and will most likely continue to lease through th and friendly. My sales consultant, George, was knowledgeable and available. I am on my second lease and will most likely continue to lease through them. More

Scheduling a convenient appointment was extremely easy. Tom McCarthy patiently explains the service need and options available. The work was done promptly and with good care. I have been a customer for 8 y Tom McCarthy patiently explains the service need and options available. The work was done promptly and with good care. I have been a customer for 8 years - a great place to buy a Subaru as well!! More

Unhappy result. Could not obtain an inspection sticker due to warning light concerning passenger restraint system. Would hesitate to return for service or purchase of new vehicle. due to warning light concerning passenger restraint system. Would hesitate to return for service or purchase of new vehicle. More