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Copeland Subaru Hyannis - Service Center

Hyannis, MA

4.9
912 Reviews

912 Reviews of Copeland Subaru Hyannis - Service Center

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August 05, 2025

It was easy to schedule an appointment and we received prompt attention to our car’s problem after we checked in. Updates about the status of the car were sent via text messages while we waited. We are ve More

by Corneliakatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Amorim
Aug 05, 2025 -

Copeland Subaru Hyannis responded

We're glad our communication and service made a difference during your visit. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

August 05, 2025

Easy to work with. Clear communications. Quick service. I will continue working with them. Thank you. More

by Bernief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Aug 05, 2025 -

Copeland Subaru Hyannis responded

Thank you for highlighting our efficient service and clear communication! We look forward to working with you again at Copeland Subaru Hyannis. Drive safely! Bryan Scarpellini Managing Partner

August 04, 2025

Service was great! ! And Christian was a pleasure to work with! Awesome job Copeland Subaru Hyannis More

by marken117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Delouche
Aug 05, 2025 -

Copeland Subaru Hyannis responded

Mark, Thank you for rating us five stars! The Copeland Subaru Hyannis team looks forward to working with you again! Bryan Scarpellini Managing Partner

July 28, 2025

Service reps always helpful and don’t treat me like a batty old lady when I come in with a problem. When I have appointments they take car in timely and give me service updates. Overall happy with last i More

by Oldfolksvl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Jul 29, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your experience with our team! We truly appreciate your kind words and look forward to seeing you next time here at Copeland Subaru Hyannis. Safe travels! Bryan Scarpellini - Managing Partner - (508) 534-2144

July 26, 2025

Friendly, attentive service. Very efficient. Comfortable waiting area. Appreciative of the water, coffee and snacks. More

by kjfryx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 28, 2025 -

Copeland Subaru Hyannis responded

We're happy to hear our team provided friendly and efficient service! Thank you for choosing Copeland Subaru Hyannis and for taking the time to share your feedback. Safe travels! Best, Bryan Scarpellini Managing Partner

July 25, 2025

Was able to get a date/time when I needed it. Cole got me in at the appointed time, he explained the needed service for my mileage, he kept me updated on the status, and the work was completed qu More

by Moynifam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 25, 2025 -

Copeland Subaru Hyannis responded

Thank you for sharing your positive feedback! We're so glad to hear Cole and our service team made your experience smooth and efficient. See you next time at Copeland Subaru Hyannis! Safe travels! Best, Bryan Scarpellini Managing Partner

July 25, 2025

I was able to schedule a date and time that worked for me. Cole was efficient getting me in at the appointed time, he explained the service needed for my mileage, he kept me informed of the status, and th More

by Moynifam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 25, 2025 -

Copeland Subaru Hyannis responded

We’re happy to hear Cole and the team took great care of you at Copeland Subaru Hyannis. Safe travels! Bryan Scarpellini Managing Partner

July 25, 2025

Had mouse issue with front drivers side, was quoted over a thousand dollars to fix the issue, and bumper to bumper extended warranty service plan purchased through the dealer was not going to cover a penny. More

by Umassmike
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Jul 28, 2025 -

Copeland Subaru Hyannis responded

It's disappointing to hear about the mouse issue on your vehicle, and that warranty doesn't cover it. I'm glad you were able to find a more affordable solution, but we would like the opportunity to access your records and review this further with you. Please feel free to reach out at your convenience. Thank you, Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

It's nice to feel confident that your car is road ready after service visit. More

by Roadrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Jen are great communicators.
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Hi! Thank you for leaving us this five-star review and for your kind words about our service team at Copeland Subaru Hyannis! We'll see you next time! Bryan Scarpellini - Managing Partner - (508) 534-2144

July 25, 2025

Excellent service, but if you could conclude service in 1 day, then I wouldn’t end up paying so much for a loaner vehicle More

by seenigenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Jul 28, 2025 -

Copeland Subaru Hyannis responded

Hi! We appreciate your feedback and understanding. However, we're sorry to hear you were inconvenienced. We will use this feedback to help improve the overall customer experience moving forward. Thank you, from all of us at Copeland Subaru Hyannis. Bryan Scarpellini - Managing Partner - (508) 534-2144

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