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Copeland Subaru Hyannis - Service Center

Hyannis, MA

4.9
933 Reviews
Call Service Center (508) 680-0333

933 Reviews of Copeland Subaru Hyannis - Service Center

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September 16, 2021

George is great, I always enjoy working with him. It’s clean. Everyone is friendly. More

by JOWARD4NU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Thomas McCarthy
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Hello, Thank you for the kind words for George and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 16, 2021

The service crew is committed to making the customer experience outstanding from start to finish. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Patrick Packenham, Everton Gouveia
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Sep 16, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2021

Everyone was friendly and professional. Pat was helping get some fobs synchronize with car. Everything went smoothly. More

by DR6911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff at parts very helpful pleasant to work with, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis.

September 15, 2021

Prompt and efficient dealership serviced my car in a timely manner, recommended more services for service More

by MICHSUN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Girl in service, Patrick Packenham
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 15, 2021

Great customer service and timely service. Representatives are accommodating and respectful. Always a smile on everyone's face More

by Abayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 15, 2021

The interactions were friendly. Better communication of needed or not needed service would have been helpful. A fair adjustment to complaint was much appreciated. More

by YCFINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Report | Print
Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words for our team and for taking the time to leave us this wonderful feedback!

September 14, 2021

Rather than recommending around 3K in repairs, the service manager made it sound like my vehicle was unsafe and not worth the cost of repairs, and recommended that I trade it in - clearly a conflict o More

by lkaminoff
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
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Sep 15, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. I apologize that your 2013 Forester was so badly rotted underneath and not worth putting the $3,000 dollars of immediate work into (not to mention the additional work it would need later down he road). We always want to be sure that we do not oversell customers on vehicles that are nearing the end of their useful life. I believe that Tom had walked someone out to look under the vehicle while it was still in the air but we would be more than happy to do that again for anyone else interested in looking under the vehicle so that you can see why it would not be a good investment to put money into the vehicle. Please contact me or our Service Manager Patrick if you'd like to arrange a time to do this. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Sep 15, 2021 -

lkaminoff responded

At my mechanic’s yesterday, we put the car on the lift and I saw the underside with my own eyes. It was absolutely not rotted. Minor bits of rust here and there were evident, which is absolutely normal for a Northeast vehicle from 2013. The chassis elements are fine, and the car was not even close to being as unsafe as you made it out to be. We are replacing the oil pan, the shocks, and a front ball joint. The exhaust needed just a bit of spot welding. One brake fluid line needs replacing, and some other general fluid replacement. That’s it. The mechanics I am working with were astounded at the inaccuracy of your evaluation of the vehicle, and could not figure out why you didn’t simply suggest the repairs. The value of this vehicle, even in its current condition, far exceeds the repair bill. Especially when you consider the current market, and the fact that I would need to replace it if I traded it in. From now on, I will only deal with mechanics whose sole business is repairing cars, not a sales operation like yours. You have too big a conflict of interest in getting people to trade in their used vehicles.

Sep 15, 2021 -

Copeland Subaru Hyannis responded

I apologize that we did not sell you that work and am glad you feel confident putting more money into the vehicle. As you may have noticed, there is a worldwide shortage of both new and used vehicles, so selling customers vehicles that we don't have is not our focus nor does service financially benefit from not selling you service work. Thanks for the feedback. Wishing you all the best and hoping for many more years of service from your vehicle. Bryan

September 11, 2021

Everton is awesome! He was professional, friendly, and has great interpersonal skills. I brought my car in for a problem with a leak and he made sure it was taken care of in a timely fashion. More

by SHOPLEOSHOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
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Sep 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Everton and the rest of our team, and we look forward to working with you again.

September 11, 2021

Very good service. They kept me informed throughout the entire appointment and had me back in my car earlier than expected. Will definitely use them again. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Report | Print
Sep 12, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis!

September 11, 2021

I went in for an oil change and tire rotation, the whole service took just over an hour. Very fast, efficient and friendly service. Thanks! More

by JMilito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia, Thomas McCarthy
Report | Print
Sep 11, 2021 -

JMilito responded

Thanks for the quick service!

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