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Copeland Subaru Hyannis - Service Center

Hyannis, MA

4.9
933 Reviews

933 Reviews of Copeland Subaru Hyannis - Service Center

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September 11, 2021

car sat for more than a week while they waited for part poor communication from beginning to end. was told car would be in and out originally More

by kkszyn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Sep 13, 2021 -

Copeland Subaru Hyannis responded

Providing a positive experience is our top priority, and we're sorry that we fell short on this visit and appreciate your feedback. We will be sure to work with the staff to better work on communication while awaiting back ordered parts. Thank you for your support. Bryan Scarpellini Managing Partner

September 11, 2021

Quoted work that was already completed. Didn't feel as though the team was honest. Ultimately brought my car elsewhere that has less motivation to sell me things. More

by oclements79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas McCarthy
Sep 15, 2021 -

Copeland Subaru Hyannis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We would love to be able to verify your visit and review your records. Please feel free to reach out when you're available and we will be happy to look over the recommendations and also offer to inspect the vehicle with you in order to ensure that you have no remaining questions or concerns and answer any questions you may have. As always, feel free to reach out to Patrick or myself anytime. We appreciate your feedback and look forward to connecting soon. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

September 10, 2021

Service person very friendly and knowledgeable.why must Service person very friendly and knowledgeable. why must i write 25 words when i said what i wanted in 6. blah blah blah blah blah More

by SARAHIRELANDRN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
September 10, 2021

Mechanic Bob Tropia A+Everton Gouveia A+Would compare Mechanic Bob Tropia A+ Everton Gouveia A+ Would compare Copeland with original dealership Beard Beard Chevrolet. Thank You for Being with us! Sam More

by CWALKRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob TropiaMechanic , Everton Gouveia
September 09, 2021

Is the best servicing I’ve ever had and will alway continue using them, the service advisors and the techs are very knowledgeable and helpful More

by lukeventimiglia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa, Chris DaCosta, Robert Wayburn, Justin Phillips, Patrick Fortin, Patrick Packenham, Everton Gouveia, Thomas McCarthy, Max Martin-Simmons
September 09, 2021

Been coming here since early 2018- front deskguys have Been coming here since early 2018- front desk guys have been professional. And easy to deal with. Car service has been done on time with no call back More

by SHIRLEYNORLACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
September 08, 2021

I didn’t buy my 2020 Outback from Copeland Subaru but because of the way I was treated by the service department I will consider this agency when my lease is up. My car was under warranty when the batte More

by BHB924
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
September 06, 2021

Your service advisor Everton was knowledgeable and answered all questions I had and was on time when he said it would be done.Thank you More

by DRICE5635
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
September 03, 2021

Service there is horrible they over charge anftell you parts are broken that arent. And whatever they quote you they end up charging you more More

by Unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Sep 03, 2021 -

Copeland Subaru Hyannis responded

Thank you for your feedback. We would love to verify your appointment and be able to see how we can best assist in your questions or concerns. As you can see, this sort of feedback is not normal and we would love the opportunity to investigate. Please feel free to respond privately with your contact information or feel free to contact me directly via any of the methods below as I am at the dealership everyday and would love to help. Bryan Scarpellini - Managing Partner 508-534-2144 bryan@countoncopeland.com

September 03, 2021

I am very pleased with the service I received at Copeland Subaru in Hyannis. My appointment was timely and stress free. The young man who greeted me was very knowledgeable and friendly. Our car was not only More

by MCDON4173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Sep 04, 2021 -

Copeland Subaru Hyannis responded

Thank you for the great review! We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

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