Copeland Subaru Hyannis - Service Center

Excellent All went well. Oil change. Tires rotated. A part replaced for my fog light rim. Friendly service, I’m looking for more words so I can submit thi All went well. Oil change. Tires rotated. A part replaced for my fog light rim. Friendly service, I’m looking for more words so I can submit this. How is, excellent? Excellent. More

Don’t remember their names but give them all 5 stars. They were friendly, knowledgeable, and explained everything clearly. Ordered parts and gave us a good breakdown on the cost of getting the parts and They were friendly, knowledgeable, and explained everything clearly. Ordered parts and gave us a good breakdown on the cost of getting the parts and installing them. More

12k service Oil change cabin filter tire rotation Prefer appointment rather than express or ability to call ahead to see how busy for express or code on interne Oil change cabin filter tire rotation Prefer appointment rather than express or ability to call ahead to see how busy for express or code on internet. More

Excellent service All concerns/ problems addressed: 60,000 maintenance, new front brakes, driver side glass replacement (part ordered a month ago & was there), side air All concerns/ problems addressed: 60,000 maintenance, new front brakes, driver side glass replacement (part ordered a month ago & was there), side airbag recall replacement, new rear wiper blade. My car drives like a new car now. Ready for Nov MA required inspection. Service reps kept gave me status updates were kind, understanding, explained everything. I expected this to be an expensive car appt. Terry gave me estimate before car work started. More

Great service Met with Bryan the manager he was efficient and very helpful checked out the problem it was tires and after I agreed to the repair he ordered the tire Met with Bryan the manager he was efficient and very helpful checked out the problem it was tires and after I agreed to the repair he ordered the tires they arrived the next day I was given a loaner car — I needed to get to work — my tires were replaced. A very pleasant experience More

Service payment Tried 4X to reach service or attendant for payment through automated choices and none available. Tried name spelling choice offered and it was not rec Tried 4X to reach service or attendant for payment through automated choices and none available. Tried name spelling choice offered and it was not recognized. More

Mystery sound in car Good job of communicating multiple times about the repairs. Check out was slow. Work was complete. Took me in even though I forgot my appointment! Good job of communicating multiple times about the repairs. Check out was slow. Work was complete. Took me in even though I forgot my appointment! More

Dependable. Honest. High level service. I’ve been using this Subaru dealership for 16 years. They have high quality staff and I feel confident that they do as they say. Highly recommend Pri I’ve been using this Subaru dealership for 16 years. They have high quality staff and I feel confident that they do as they say. Highly recommend Prime Subaru. More

6000 mile first service on new vehicle My first service with this dealer was for a 6000 mile required oil change. I had a scheduled appointment In addition I had a sensor problem with my My first service with this dealer was for a 6000 mile required oil change. I had a scheduled appointment In addition I had a sensor problem with my Tire Pressure sensors I waited 2 1/2 hours for the car, the tech told me they checked for nails in the tires (it’s a sensor issue and I would have to come back and leave the car for an extended time), and they initially charged me $120 even though I had a coupon for $80 (they corrected this error) On my way home, the Sensors shut off again I have no choice but to return to this dealer at least for now Very poor way to get customer loyalty Hopefully the service department can improve to the level of their excellent sales dept More

Brake service As always, this experience with.Prime Subaru service was positive. My Outback has over 200,000 miles and so service is a big part of keeping my car on As always, this experience with.Prime Subaru service was positive. My Outback has over 200,000 miles and so service is a big part of keeping my car on the road. Every encounter I have had with prime Subaru has helped me toward that goal. The staff is pleasant, courteous, and never talks down. I always feel as if I have been treated fairly and respectfully. More