Copeland Subaru Hyannis - Service Center

ABSOLUTELY THE WORST Refused to Sevice my 2014 Forester because I purchased vehicle in Connecticut where I lived before moving to Massachusetts. This dealership is rated Refused to Sevice my 2014 Forester because I purchased vehicle in Connecticut where I lived before moving to Massachusetts. This dealership is rated among the very worst in Massachusetts. The service manager actually hung up the phone in the middle of our conversation. I called another dealership in Hyannis and was told Bead has a bad reputation for service. He wasn't surprised and he would never bring his car to Beard. My suggestion is to take your vehicle elsewhere. Purchase your vehicle elsewhere. More

Service Center overcharges Needed work done, took car there, estimate seemed a bit too expensive so got a second opinion, second shop said work needed done was only minor very c Needed work done, took car there, estimate seemed a bit too expensive so got a second opinion, second shop said work needed done was only minor very cheap fix. Months later tried again with another car just to test them same thing happened. They are a ripoff. Smiley and cheerful but snakes. More

My son's car was purchased used and the warranty was though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not though this dealer. We were issued a recall to be done for free and they didn't want to do it at first ( unless we were having a problem). Well I not sure about them, but when you have your child driving you don't want the car to have ANY issues. Next a check engine light came on and we brought the car in and they told us there was a spider's nest in the manifold and they cleaned it out for 200.00. ( a friend father who is a mechanic told us they say that when there is a pin hole in the fuel gauge which is very hard to find and fix). 3 months later the check engine light came on again. This time they told us it was a pin hole in the gas gauge and it would be 300+ to fix it. My son didn't the money to fix it at that time and they charged him 98.00 for the diagnosis. Since he was heading to college and the car would be sitting in our driveway he waited 8 months to call and make an appointment to have the pin hole fixed. He brought it in and they then told him that they thought it would be covered by the warranty ( at Honda where it was purchased) And then charged him 98.00 AGAIN. I told him to call and complain, which he did and emailed twice. No answer , no call NO CUSTOMER SERVICE! NEVER will I buy a car from them. But I will tell every I know NOT to go there? More