Copeland Toyota - Service Center

Service was excellent - but we did have one issue: waited weeks for a parts to be installed. Was told it may take some time because of the Japan crisis. After 2 or 3 weeks we called Copeland. The part was weeks for a parts to be installed. Was told it may take some time because of the Japan crisis. After 2 or 3 weeks we called Copeland. The part was in and service had a scheduled appointment made for my vehicle. This was a surprise because: I had to call the dealership to check on the part, it was there, no one contacted me; and a service appointment was made, again no one contacted me regarding the appointment. Found it odd that service had received the long-awaited parts, made a service appointment, but never contacted me regarding anything, I had to call. Made me wonder how long the parts were there and how did the department make an appointment for me without asking me if it was a convenient time? More

I had a remote starter installed. Had to bring it back because I could not get it to work. Mike greated me as soon as I arrived. He checked it out and I found out that I was not clicking on the button t because I could not get it to work. Mike greated me as soon as I arrived. He checked it out and I found out that I was not clicking on the button twice. Mike has been nothing but helpful since the day I bought my car. I would definitely buy another Toyota from him. More

Every experience with the service department has been A++ every time. Like the fact you can go online to book your appt.!!! Very Very convenient. Service is always excellent and everyone there is a pleasure every time. Like the fact you can go online to book your appt.!!! Very Very convenient. Service is always excellent and everyone there is a pleasure to deal with! Thank you very much from a satisfied Prius customer!!! More

I have dealt with this dealership for over a decade and have never had a problem with any service issues during that time. That to me is the most important.The quality of the vehicle is in my opinion the b have never had a problem with any service issues during that time. That to me is the most important.The quality of the vehicle is in my opinion the best on the road in its class and price range and the service Dept.is five stars That's why I own three of them. A Camry,Four Runner and Rav-4 More

I arrived and was greeted promptly. They took my car right in. The wait wasn't long. I like to get in and get out. They didn't try and get me to do other stuff. The staff was friendly. The prices could right in. The wait wasn't long. I like to get in and get out. They didn't try and get me to do other stuff. The staff was friendly. The prices could be better. Labor costs are the killer. I end up getting my coupons after I did the service and they expire too soon before I can use them again. Maybe coupons sound last 6 months or more. More

Installed aftermarket parts instead of toyota brand parts, but charged for Toyota parts (pre-sale) 2 times ordered incorrect parts for my car (3+ times to install a simple part) made appointments parts, but charged for Toyota parts (pre-sale) 2 times ordered incorrect parts for my car (3+ times to install a simple part) made appointments on the wrong day grumpy service greeter (Ed) Many many hours of my life have been wasted and have only owned the car 2 weeks! More

I have two (2) toyota vehicles serviced at Copeland Toyota. I have always contacted Laura for all my service needs. She has always been friendly and accommodating. I have never had a bad experience Toyota. I have always contacted Laura for all my service needs. She has always been friendly and accommodating. I have never had a bad experience with the service department at Copeland Toyota. I have recommended Copeland Toyota to anyone I know who owns a Toyota to use the service department at Copeland Toyota for all their service needs. More

I brought my 2009 Toyota Camry in for a 40,000 mile service. Laura was very helpful and explained everything that would be completed as part of this service. She ensured that I got a fair price for the service. Laura was very helpful and explained everything that would be completed as part of this service. She ensured that I got a fair price for the work that was done. I was waiting for less than 1 hour, which was great! More

Had the car in for factory recall, LOF, alignment and rotate and balance. Brian from Copeland's service dept. called to tell me it needed tires, but that since I had bought the car from them only a few m rotate and balance. Brian from Copeland's service dept. called to tell me it needed tires, but that since I had bought the car from them only a few months ago, they should have been replaced before it was sold. 4 new tires and alignment - all no charge. You guys went above and beyond my expectations. I'm telling all my friends. Thank you. More

I have bought and have had serviced several cars from Copeland Toyota. I have also found them to be friendly, courteous, and willing ti explain fully what has to be done.All the service writers have been Copeland Toyota. I have also found them to be friendly, courteous, and willing ti explain fully what has to be done.All the service writers have been helpful, but I have had (and hopefully, continue to have) a great working relationship with John over the years. More