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Copeland Toyota - Service Center

Brockton, MA

4.6
230 Reviews

230 Reviews of Copeland Toyota - Service Center

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May 10, 2018

Great service all the time I have bought 2 vehicles from them and did not feel cheated in any way. I have been going there for years to get my car serviced and it's been done co More

by ToyotaFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Walsh
September 18, 2017

Awful condescending..no help Certified preowned 2013 Rav 4 still under warrant has a water leak they can not find but found the water damage to carpet and jute...Told I have dange More

by Diamondgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin. Chan, Max Reed, Robert Bermingham
December 04, 2016

Copland Toyota Service Department We have purchased all our Toyota's from Copland Toyota. Their service department is a also outstanding. They always make sure that the job is done ri More

by Bob Hazlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kline, David MacCormick
February 04, 2016

Dealership Copeland is nothing but a giant rip-off. They are way over priced and incompetent with repairs. They should repair cars correctly at first so the cu More

by jad15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Hall
September 28, 2015

Excellent Service provided by Dave MacComick & Rory Mchughes 100% Service provided by these men.They really care about the Customer two wonder men two deal with with any problem.My wife and I will always be grat More

by zade111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rory McHughes, David MacCormick
August 18, 2015

BEWARE OF SERVICE DEPT I bought my used rav4 here and returned it to have the ecm replaced. When I bought the car I questioned the sales person about the ecm recall. He rea More

by JC
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Copeland, David MacCormick
Sep 02, 2015 -

Copeland Toyota responded

Hi JC, we’re very sorry you are unhappy with your experience at Copeland Toyota. I would like to recap your situation to start. On 3/21/12 you purchased a 2001 RAV4 with 91,363 miles on it. On 9/23/14 you brought the vehicle to our service department due to an engine light on your dashboard. After electronically scanning the vehicle, it was discovered that the vehicle was eligible for a Technical Service Bulletin (TSB). TSBs are different from recalls as they do not involve safety concerns and involve issues that may not occur in every vehicle making them fully optional. This particular TSB required the replacement of the engine control module (ECM) and/or the replacement of the transaxle. The cost of this TSB repair is covered by Toyota for up to 8 years or 80,000 miles, whichever comes first, from the date of first use of the vehicle. For your RAV4, this period expired on 2/28/09. After you were informed of the TSB information, we recommended that we replace the ECM and perform a transmission flush and then monitor the vehicle. You declined this recommendation. Due to this being a TSB and not a recall, there was no need for the work to be performed before the vehicle was sold because it was running well and showed no signs of a problem. Lastly, at no time did we remove or alter the vehicle’s exhaust system in any way. We hope this clears up your frustrations and we would be happy to provide any additional information you would like.

July 12, 2014

HONESTY AND INTEGRETY very disappointed, I say no to recommended at what I experienced on July 10th 2014. I drove with water gushing in from under the dash. sales person Ma More

by rav6514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marty Walsh
Jul 28, 2014 -

Copeland Toyota responded

Thank you for your feedback Mr. Albanese. We are sorry you are unhappy with your experience with us. To recap, you were in for service on Thursday July 10th with a water leak inside the vehicle. One of our service writers inspected the vehicle and in his opinion, it was being caused by a backed up or clogged air conditioning drain. The advisor then explained that the repair would not take that long once the technician got to work on it. You then walked outside and saw your vehicle parked and not being worked on and thought you were being charged for the time it was parked on our lot. We do not charge when the car is waiting in the queue to be worked on, only for the time the technician is working on the vehicle. Ultimately, the advisor did not charge you at all for this service because it was a long wait time and a quick repair. We hope that we still have the ability to earn your business.

April 20, 2014

great experience from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely reco More

by grampy87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Reed
March 23, 2014

We love going to Copeland!!! Everyone there always remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just More

by Tomakated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Pappas, Dan Braceros, Jaime Correa
March 06, 2014

We cannot say enough GOOD thinks about this dealership. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. More

by carolsabatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Reed, Sara Orlando, Jaime Correa
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