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223 Reviews of Copeland Toyota - Service Center
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April 20, 2014
great experience from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely reco from buying my car to over seven yeard of having service done, everytime I went there the experience, except for one time, was great I definetely recommend Copeland Toyota More
by grampy87
Employees Worked With
Max Reed
March 23, 2014
We love going to Copeland!!! Everyone there always remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just remembers you and they are always ready to help you with all your car needs. Whether it is checking to make sure you car is running right or to just check on you to see how you are liking your car. They want to make sure you are happy with everything when it comes to your Toyota. More
by Tomakated
Employees Worked With
Jason Pappas, Dan Braceros, Jaime Correa
March 06, 2014
We cannot say enough GOOD thinks about this dealership. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. We will definitely recommend this dealer to our friends. More
by carolsabatini
Employees Worked With
Max Reed, Sara Orlando, Jaime Correa
March 06, 2014
We cannot say enough GOOD thinks about this dealership. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. This is the second car we have purchased from Copeland. Employees are outstanding and go out of their way to assist and make you feel comfortable. We will definitely recommend this dealer to our friends. More
by carolsabatini
Employees Worked With
Max Reed, Sara Orlando, Jaime Correa
February 10, 2014
Excellent customer service. Dan Braceros was very attentive to my auto repair needs. I would definitely recommend Copeland Toyota. I experienced great service all around. attentive to my auto repair needs. I would definitely recommend Copeland Toyota. I experienced great service all around. More
by mpartosan
Employees Worked With
Dan Braceros
February 10, 2014
I own a 2003 Hylander with almost 130,000 miles. I was hearing a clunking sound when I backed up so took it to a trusted mechanic. There I was told that I needed a new drive shaft. I was undecided as to hearing a clunking sound when I backed up so took it to a trusted mechanic. There I was told that I needed a new drive shaft. I was undecided as to whether I wanted to have this service done or, was it time to trade it in? So, I took it to Copeland Toyota, a dealer I've long trusted for a second opinion. After a thorough analysis of the clunking sound, they determined it wasn't the drive shaft but my rear brakes! They fixed it and no more clunking! One week later, my car was back at the local mechanice for a scheduled oil change (this mechanic is close to our home.) Again, we were told that we needed a new drive shaft! So, I called Jason Pappas and explained the situtation. He told me that he would have his Service Manager (Rob) look at it to render another opinion. I brought it back -- they put it up on the lift, and called me into the service bay to point out that I did not need a new drive shaft. That it would last months if not a couple of years! Jason told me that if Rob determined I didn't need one; then I didn't need one. His confidence made me very confident. And if that day comes that I do need a new drive shaft, I may very well look for a new car @ Copeland instead! They were friendly, high tech, well trained, knowledgeable, communicative, competitively priced and very quick! No one likes having to get their car serviced -- but Copeland Toyota made it easy. Thank you. More
by RFerrini
Employees Worked With
Jason Pappas, Mike Mayott, Robert Bermingham
February 01, 2014
Service Dept. does not listen to its customers. Service dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Te dept. does not know the history of the vehicles they are servicing. They also do not try with all their heart because they lack listening skills. Technicians are probably hampered by staff for whatever reason. I don't think this dealership trusts its customers and have lost my total confidence. I would never recommend service to anyone. More
by camelott
Employees Worked With
jim egan/ technicians, Jason Pappas, Mike Alford, David MacCormick, Paul Aldred
January 30, 2014
Never in my life have I gone to a dealership until I purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committ purchased car from Copeland Toyota & now I have my car service there....the Service Dept is awesome & the Service Manager, is by far, totally committed to customer service....I enjoy bringing my car there! More
by ko02186
Employees Worked With
David MacCormick
January 27, 2014
The service advisers, valets and cashier are very friendly and helpful. I feel I received the best quality and value for the work done on my car for what I paid. The customer waiting area is very com friendly and helpful. I feel I received the best quality and value for the work done on my car for what I paid. The customer waiting area is very comfortable and clean. Everything was excellent. Thank you! More
by amm1024
Employees Worked With
Jason Pappas, David MacCormick
January 27, 2014
Copeland Toyota is the best dealership I have ever used and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyo and will continue to use. They go above and beyond their day to day job to work with any and all customers. I purchased my vehicle from Copeland Toyota almost 5yrs. ago now. I have had my minor issues with the vehicle (as all cars do), but Copeland has always been there for me. They treat you with respect and are always there to help in a caring manner. I have pretty much dealt with every department and received the same AMAZING service. From Max Reed, Sales Manager, to Jason Pappas, Director of Operations, I have had nothing, but a pleasant experience at Copeland Toyota. While there I have seen and heard other customers who don't understand that a car is a car and expect the dealership to bend over backwards five fold to fix something that the customer broke themselves, but expect the dealer to pay for for no good reason. Be wary of bad reviews that hinge solely on bad customers expecting everything and the world handed to them even when the dealer tries to go above and beyond by offering more than any other dealer would because they truly care and sympathies with their customer base. I will be back many more times and will highly recommend them to any and everyone. More
by protoman
Employees Worked With
Jason Pappas, Max Reed, Ivan Greenblatt, John McMullen
