Coral Springs Nissan - Service Center

Bad Brakes I would not recommend Coral Springs Nissan @ the Coral Springs Auto Mall. The service Director Jo’el represents everything that is wrong with the “ca I would not recommend Coral Springs Nissan @ the Coral Springs Auto Mall. The service Director Jo’el represents everything that is wrong with the “car sales” industry. In October 2018, I took my Nissan Murano to have the brakes replaced since the service writer Keanu told me on a previous visit that my brakes needed to be replaced. I paid $572 to replace four brakes. By December 2019, 2 months later, the brakes begin to squeak. I took the brakes to another Nissan Dealership where they diagnose the problem as “after market” parts that were not compatible with my car. Needless to say, Joel of Coral Springs Nissan would not accept responsibility, to refund my money or put the proper Nissan parts on the vehicle. He instead, had the brakes replaced with the same “after market “ parts. Now, it’s May 2019, 4 months later, and I’m having the same squeaking noise in the car. Another Nissan Dealership has now inspected the car, and has concluded the same diagnosis. The “after market” parts are not compatible with my car. I returned to Jo’el, at Coral Springs 5/22/19 and his solution to the problem, is for me to call 1-800-Nissan. He refused to fix their mistake. I am in communication with one of the men who claims to be a general manager. I am waiting to see if he is going to do the right thing. Sending warnings to all my Twitter n instagram followers, never to use Coral Springs Nissan. More

lies! Lies! Lies! Do not waste your time,, I went in for an ABS recall, while I was there I asked Kelvin to look at the nav system (it’s missing the SD card) The tech Alfredo who assessed my re I went in for an ABS recall, while I was there I asked Kelvin to look at the nav system (it’s missing the SD card) The tech Alfredo who assessed my recall, claimed it was fine and didn’t need to be replaced although i needed $1174.55 of fluids replaced. I just had them done 3 weeks before going to my trip to GA. Fun fact: also Alfredo claimed I needed a new air filter which I personally changed the day before taking it into this dealership. When I asked Kelvyn what I can do about my nav system he claimed he would have to take out my stereo system to retrieve the SD # on the back of the unit for $125. It’s the ONLY way they can find out the SD # for my vehicle. Knowing the air filter and all the other fluids were BS I found it hard to believe that a car manufacturer would put “hidden information” as to the vehicles nav system. Sorry Kelvyn that I’m a female and you figured you’d get what ever “bonus” you’d get for scamming someone, but I’m not that stupid! I sure do hope in fact that my brakes that were recalled were checked bc I have the paperwork stating your dealership is responsible! More

Discrimination and Rude Attitude First, one of the Service Advisors by the name of Hernando Valencia was very rude from the beginning. He asked me what I needed done today and I told First, one of the Service Advisors by the name of Hernando Valencia was very rude from the beginning. He asked me what I needed done today and I told him that the splash guard was coming down on the car and I wanted to have it fixed. He said the splash guard cannot be fixed it must be replaced. I agreed and asked about the price. Hernando Valencia proceeded to tell me that it would be $200 or alil bit more. I agreed and handed him the car keys. As he was taking my contact info, I tried to give him my name since he asked about my phone number. He rudely said Its not your car it's your fiance's car. I was surprised by his comment but didn't let that get to me. So I sat in the Showroom and waited. Hernando Valencia told me in advance that the wait time would be 2 hrs. So as I'm waiting I decided to take a cigarette smoke outside. As I'm smoking my cigarette, I see this very young man driving my car recklessly. I'm like that definitely cannot be the car. So I follow the young man in my car and asked him if the car was ready. The young man said yes and handed me the keys. I walked back over to Hernando Valencia's office. He basically says oh we didn't replace the splash guard, we found a cheaper alternative for you. So in that moment I'm happy because I'm at Nissan service and of course I had faith that they would know how to fix the problem. I paid Nissan $50 for 2 screws and 2 washers. As, I'm headed home happy as lark. I hear a Loud dragging noise and my happiness turned into anger. I went back to Nissan Service frustrated and angry. Went to see Hernando Valencia to tell him what happened. He proceeds to say well we gave you the cheaper alternative because We didn't think you could afford it, because you would need to replace the front bumper. When he said that I just let my frustration out. Because how can Hernando Valencia the Service Advisor at Nissan tell me what I can and cannot afford. In that moment I felt like he was discriminating against me 1 because I'm black 2nd because I'm a female. I left Nissan that day very very disappointed and frustrated. More