Corwin Ford of Springfield

On 8/19, I made an appointment online with Brody to test drive a car. After confirming my appointment, I drove 2 hours to the dealership, only for Brody to tell me he was busy and someone else would help me drive a car. After confirming my appointment, I drove 2 hours to the dealership, only for Brody to tell me he was busy and someone else would help me. After purchasing the vehicle, I received several emails from Brody (obviously from a template since he spent no time with me during the process) stating how nice it was to get to know me and my needs, and that he hopes I’ll leave excellent reviews about him on various sites, and refer friends and family to him. As it turned out, the door keypad code I was provided was incorrect. I reached out to Brody via email requesting that he provide me with the correct one. He replied that he can’t look it up and sent a link to a video for me to retrieve it myself, only the video was for a vehicle I didn’t purchase. I wrote him back to advise him of the error and he replied that it ‘should’ work anyway, and provided more inaccurate information as to where I might fix the problem myself. After another email detailing why I cannot fix the issue myself, and asking him to essentially put in some effort, I received an email that states he can’t look it up. He didn't even bother to reply to my last email. My issue is simple- I need the proper door code for the vehicle you sold me. My problem, however, is with the incredible indifference with which I’m being treated by the salesperson, who hasn’t actually done anything for me in spite of my purchase (I literally spent the afternoon with someone else- I don’t even know why his name is on the sales contract). If it was actually impossible to resolve my issue, a phone call to have a human interaction would be the minimum effort required to maintain a facade of concern or respect, but instead I’m told to figure it out myself via email. This is why people loathe used car dealers. More

Such a mix up on my scheduled service. Pick up person was very set with wrong information. Argumentative. I didn't send my car with him the first trip because of this. Second pick up pe Pick up person was very set with wrong information. Argumentative. I didn't send my car with him the first trip because of this. Second pick up person was great! It just should not have gotten to a second pick up person. More

Austin was indeed a very personable salesperson who was very courteous to my wife and I on the purchase of our car. would highly recommend him to anyone looking for a new or used vehicle. We love our car. very courteous to my wife and I on the purchase of our car. would highly recommend him to anyone looking for a new or used vehicle. We love our car. More

Great experience, Joe was exceptional sells person very kind professional overall he’s a real person. Very patience and answered all questions we had kind professional overall he’s a real person. Very patience and answered all questions we had More

Came in with a ton of questions and concerns about a f250. Joe took good care of us and we ended up with a F350 Lariat that fit our needs much better. He handled the sale with much patience and professi f250. Joe took good care of us and we ended up with a F350 Lariat that fit our needs much better. He handled the sale with much patience and professionalism as we came to a decision More

Great truck, great salesman, very happy with the service and the team at Corwin Ford and the team at Corwin Ford More

Appointments are easy to make. Service time is excellent. Quality of service is excellent. Service advisor is very knowledgeable and easy to work with. Service time is excellent. Quality of service is excellent. Service advisor is very knowledgeable and easy to work with. More

I could not have had an easier experience than working with Brody! I sent an availability request and within a couple hours, I was at the dealership and he had the car ready to test drive! He listened to with Brody! I sent an availability request and within a couple hours, I was at the dealership and he had the car ready to test drive! He listened to any concerns I had and was very kind. I'm very glad I had him to help me along with the purchase. More

Alexis and Austin were top notch, they both worked very hard to get my wife in her 2024 explorer limited!! Thank you guys! hard to get my wife in her 2024 explorer limited!! Thank you guys! More

I walked into this dealership wanting to test drive on of their vehicles and Brandon Steinke paired me with Landon Zink which took great care of us definitely a great group of people looking to take care of their vehicles and Brandon Steinke paired me with Landon Zink which took great care of us definitely a great group of people looking to take care of their customers. Thank you for taking time out of your day for us. More