Corwin Ford of Springfield

After hitting a deer and suddenly needing to replace my car, I spent the day with David Sullins of Corwin Ford, Springfield to find it. This guy was fantastic! I brought several dozen cookies for the sales car, I spent the day with David Sullins of Corwin Ford, Springfield to find it. This guy was fantastic! I brought several dozen cookies for the sales team (which I highly recommend doing), to help make the progress as pleasant as possible! I was intent on finding the right car and David was really patient and took the time to explain everything. Another sales person, Mary Johnson, also took the time to help me feel comfortable and supported. Overall this was by far the best car buying experience of my life! Seriously awesome 😎 my only complaint of the day….the toilet paper was beyond awful 😣 seriously people! If you want your guests and staff to be happier, better toilet paper is the answer! Thank you David, I felt heard and respected and drove home pleased with my beautiful, bougie, social lounge, spaceship car! Btw, you looked amazing in my purple fur coat and I’m really sorry about the whole drag queen misunderstanding… I hope that doesn’t become a thing. More

I bought a 2019 certified used vehicle recently and I would have given all stars b/c of the sales associate David Tice and his outstanding job with his professional straight forward approach. Being a ol would have given all stars b/c of the sales associate David Tice and his outstanding job with his professional straight forward approach. Being a older woman and knowing very little about cars I've found buying cars in the past to be stressful and car salesmen to say just about anything, untill now. David Tice was patient, had excellent communication skills, polite, more than happy to answer my every question and most of all he listened as to what I needed However b/c of not having paid attention to the little details and trusting the dealership to have been as outstanding as the sales associate I failed to listen to the stereo. And only after getting the car home did I discover the speakers were blown on driver's side. Went to the service department only to have them say the speakers were fine after they wasted 45 min of my time to check it out. I was surprised when I got a call from David asking me to bring the car back in and to have me speak to his supervisor of which I did and was shocked that I was having to haggle out a deal with the service department to pay for half the cost of the speaker. Never would I have thought that certified used with warntey excluded the speakers and don't plan on ever utilizing the service department at corwin. I can only assume it was their service department who inspected the vehicle and certified it and my fault for not having gone over everything inside the car. I'm a bit salty over it and is why I only gave 3 stars More

Andrew Tonn from Service Department is just the wrong guy for the job. Seriously, you call me and ask me to show up there now so you can confront me? My car and you can't be close to each other. I don't wan for the job. Seriously, you call me and ask me to show up there now so you can confront me? My car and you can't be close to each other. I don't want to see your face because you are a disgrace for the company. He wanted to sound tough cookie but actually behaved like a jerk. Reported him to Ford and hope they will soon find him a better job. More

Very helpful and friendly to find a truck. Jeremiah Suazo was knowledgable and honest with us. Jeremiah Suazo was knowledgable and honest with us. More

I was told that the paint issues would be covered by warranty per a salesperson. When the claim was denied, I was very upset. I spoke with the owner of the dealership, who has offered to pay for the re warranty per a salesperson. When the claim was denied, I was very upset. I spoke with the owner of the dealership, who has offered to pay for the repairs where Ford Corp. refused to. If not for Jeff and Chris, this lifetime Ford owner would have purchased her last Ford. Thanks for going above and beyond for me both of you. Word cannot express how much you have touch me with your friendliness and making me feel valued as a customer. This kind of customer service has been lacking in the world today. KUDOS! More

Very good. Mike was very helpful. Mr. Snodgrass was great. Not pushy at all. Let us look around and answered questions Mike was very helpful. Mr. Snodgrass was great. Not pushy at all. Let us look around and answered questions More

Yeah my truck is at trilakes ford. Maybe my fault for not inspection, but been nice to know about leaks. Gaskets leaks covered by warranty. The leaks caused alternator to fail, not cov Maybe my fault for not inspection, but been nice to know about leaks. Gaskets leaks covered by warranty. The leaks caused alternator to fail, not covered. With that turbo intake needing replaced my cost 3 months in...$2000. Yall be getting review everywhere about this. Maybe not Salesman responsibility but you did sell it. More

Took 4 different people emailing me over the span of a week to finally tell me the vehicle they have listed wasn’t for sale, it’s still currently listed by the way week to finally tell me the vehicle they have listed wasn’t for sale, it’s still currently listed by the way More

Bait and switch come to mind to describe them. F-150 Lightning, Lariat is advertised, however when you contact them, the vehicle is not available for sale. They try to sell some other models. F-150 Lightning, Lariat is advertised, however when you contact them, the vehicle is not available for sale. They try to sell some other models. More