Corwin Ford of Springfield - Service Center

Check Engine Light I had to make an appointment and bring my car back at 7:30 a.m. I waited 3 hours and they figured out problem, but I had to bring it back the next day I had to make an appointment and bring my car back at 7:30 a.m. I waited 3 hours and they figured out problem, but I had to bring it back the next day because they didn't have the part. I didn't make it back at mid-morning like they suggested so when I came in around 11:30, I was told I had to bring my car back after 2 because the technician was gone to lunch. Overall, it was a lot of wasted time, but they did replace the part, and my car is back to normal again. I did get to talk to some interesting people in the waiting room and got to watch tv, so it was all good. I was not charge anything because it was covered under the warranty. More

Corwin ford My experience at Corwin was quick and pleasant. The young man at the front desk was polite and helpful. Service was done in a good amount of time My experience at Corwin was quick and pleasant. The young man at the front desk was polite and helpful. Service was done in a good amount of time More

tire pressure sensor on my explorer, i was getting a tire pressure sensor warning failure. so i was told i needed to replace the sensor.....well did that, still getting on my explorer, i was getting a tire pressure sensor warning failure. so i was told i needed to replace the sensor.....well did that, still getting a warning...was told NOW that it needs to put it on the computer tp analyze where the problem is because it may be a module that needs to be replaced. IF i had been told from the beginning that there were other possible causes to the warning signal and that to find out what the cause was it should be put on the computer i would have done that FIRST. Now i've spent money replacing a part that wasnt even the cause of the problem!!!!! not sure if i'm going to spend the money at this point....... More

Fast and personal service There were several problems with my truck when i dropped it off. Adrienne quickly got me a recommended repair estimate, and kept me updated through t There were several problems with my truck when i dropped it off. Adrienne quickly got me a recommended repair estimate, and kept me updated through the repair process. More

quick lube appointment When I arrived they were unable to find appointment and said would take 2 hours for oil change @ 8am. Service guy was not helpful and lacked considera When I arrived they were unable to find appointment and said would take 2 hours for oil change @ 8am. Service guy was not helpful and lacked consideration of my time. This was my second time in quick lube. More

routine maintenance and repair for 2018 Ford Escape We purchased our Escape in July of 2018. Since that time I've dealt with personnel in sales,parts, service and maintenance. Everyone I've dealt with, We purchased our Escape in July of 2018. Since that time I've dealt with personnel in sales,parts, service and maintenance. Everyone I've dealt with, between 6 and 10 people, have been helpful, courteous and professional. Keep up the good work. Sincerely, Gary J. Hilton More

Excellent Scheduled maintenance. No hassles. Customer service was very helpful by guiding me to the FordPass app to keep track of maintenance for both of my veh Scheduled maintenance. No hassles. Customer service was very helpful by guiding me to the FordPass app to keep track of maintenance for both of my vehicles. More

Service work done more quickly than told. Work done quickly and exceeded my expectations. Ray Bridges always takes care of our problems. Also easy to schedule a quick appointment. Customer Work done quickly and exceeded my expectations. Ray Bridges always takes care of our problems. Also easy to schedule a quick appointment. Customer shuttle service at 7:30 is a big help. More

Tire and shock replacement. Regular service visit. In addtion, replaced tires and shocks. Time required was lengthy given they were not in stock. Was kept well informed by servic Regular service visit. In addtion, replaced tires and shocks. Time required was lengthy given they were not in stock. Was kept well informed by service advisor. More

Recall service I highly recommend Corwin Ford in Springfield. I have had several recalls with my current car and they have been more than helpful with fixing them in I highly recommend Corwin Ford in Springfield. I have had several recalls with my current car and they have been more than helpful with fixing them in a timely manner and with outstanding professionalism! Thanks Corwin Ford for being awesome! More