Corwin Ford of Tri Cities - Service Center

Superior service Got me in for an oil change before heading out of town for Memorial Day Weekend. Put my mind at ease knowing everything was checked out. Even rotated Got me in for an oil change before heading out of town for Memorial Day Weekend. Put my mind at ease knowing everything was checked out. Even rotated the tires which needed it. And very reasonably priced. Quality service all around. Thanks. More

Solid service I get my truck services at Corwin regularly and they are always hustling and moving fast. My truck is serviced and comes back to me nice and clean. Gr I get my truck services at Corwin regularly and they are always hustling and moving fast. My truck is serviced and comes back to me nice and clean. Great service. More

Unsatisfactory Steering ball joints are shot at 20000 miles. It took 3 weeks to get me in and when they did they told me the ware was not enough to replace at this t Steering ball joints are shot at 20000 miles. It took 3 weeks to get me in and when they did they told me the ware was not enough to replace at this time for warranty. I will not be purchasing another Ford. More

They care about their customers. It was difficult to diagnose the problem my car was experiencing, but they kept at it, and they were respectful of me through it all. It was difficult to diagnose the problem my car was experiencing, but they kept at it, and they were respectful of me through it all. More

Another excellent maintenance visit experience As usual, Corwin Ford was extremely accommodating and quite diligent with a recent maintenance visit. Despite having a full schedule, Team Corwin sque As usual, Corwin Ford was extremely accommodating and quite diligent with a recent maintenance visit. Despite having a full schedule, Team Corwin squeezed my vehicle in on a Tuesday. Upon arrival Tuesday morning, they rushed my vehicle into the shop, as they were aware I planned to wait for the vehicle in their customer lounge area. The relatively large and comfortable lounge area made it easy to catchup on a little work. Less than three hours later, the vehicle maintenance was completed, along with a complimentary carwash. And a shout out to Junior, who was an extremely courteous, knowledgeable, and helpful Service Advisor, keeping me apprised of findings and status throughout the morning. The maintenance visit was to address a recall notice and a surprisingly overwhelming mildew odor in a two-month-old F-150. After a little research, the mechanics determined the most probable cause was the a/c evaporator. They subsequently addressed the issue with an a/c cleaner and deodorizer treatment. Although there remains a residual mildew/deodorizer combo smell, it is a significant improvement compared to the odor prior to the treatment. My clothes, computer bag, computer, phone, and various passengers appreciate it. If I was a passenger in an Uber car with this smell, I would not hesitate to give the experience a 2 or 3-star rating. Hopefully the treatment keeps the mildew odor at bay for years to come. I must admit, thus far, I’m a little disappointed in the 2018 F-150 Platinum compared to my previous 2016 F-150 Platinum. The musty/mildew odor, the less intuitive change in cruise control buttons (a personal preference), discontinued multicolor ambient lighting, the black wood like plastic interior trim vs. the previous (classier, "platinum" fitting) glossy walnut like wood trim, to mention a few disappointing points. On a positive note, it has been a pleasure working with Team Corwin to resolve issues that can be corrected. More

Very well taken care of. Very friendly and helpful and knowledgeable. They have been encouraging and very patient with me and all my questions . They were very timely with th Very friendly and helpful and knowledgeable. They have been encouraging and very patient with me and all my questions . They were very timely with the service work. More

Outstanding service Cody Boschert was a real pleasure to work with. He helped me setup a loaner car since the dealership did not offer service on weekends. Dropped the tr Cody Boschert was a real pleasure to work with. He helped me setup a loaner car since the dealership did not offer service on weekends. Dropped the truck off and all work was under warranty for the this oil leak issue. More

2018 Ford Escape One of the best car buying experiences we've had!! Every step was smooth, starting with our internet search to driving off the the lot in our new veh One of the best car buying experiences we've had!! Every step was smooth, starting with our internet search to driving off the the lot in our new vehicle. More

Just stopped in for a promised ignition key I bought my used 2016 F-350 in December and only received one key. They promised me another when I could come in and get it. (I live over an hour aw I bought my used 2016 F-350 in December and only received one key. They promised me another when I could come in and get it. (I live over an hour away, so this was the first chance I had to get there.) I was a bit annoyed when I went to the service writers desk through one door and was then sent off across the service lot to the 'quick lube' side to explain my need again. The guy on the quick lube side seemed unwilling to act/confused, but at that moment, a gal walked in who knew the situation and jumped right on it. I truly appreciate her taking charge and getting things done. I had thought about checking on an oil change, but decided I was pushing my luck and left. More