Corwin Ford of Tri Cities - Service Center

This experience was good. Past relationship causes me to be The experience of air bag replacement was good. However, I had such a negative experience in the past with Corein Ford, that I doubt I will ever do b The experience of air bag replacement was good. However, I had such a negative experience in the past with Corein Ford, that I doubt I will ever do business again nor could I recommend your company. More

Easy and Convenient Because of my schedule I had to cancel my appointment several times but Corwin Ford was very helpful on getting it finally taken care of. Getting me a Because of my schedule I had to cancel my appointment several times but Corwin Ford was very helpful on getting it finally taken care of. Getting me a ride right home after I dropped off the vehicle and coming to pick me up when my vehicle was ready Corwin Ford couldn’t make it any more convenient. Very friendly staff. Not just the Person helping me directly but everyone I came in contact with. Very professional couldn’t ask for any better service. More

Nice people I brought my truck in for a fuel leak. Unfortunately, they had to order the part necessary to fix the truck. They asked if I could leave it at the dea I brought my truck in for a fuel leak. Unfortunately, they had to order the part necessary to fix the truck. They asked if I could leave it at the dealer for 6 days while the part was shipped to the dealer. Since the leak was really small, I figured I would just drive it while the part was being shipped. My Service Advisor, Junior Chavez, was able to have the part put on rush order, due to it being unsafe to drive, and I had my truck back in 2 days. I appreciate him, and the dealer, for putting in the extra effort to repair my truck in such a short time. More

Mike again goes above and beyond It is alway's a pleasure to deal with Mike, always polite and courteous he also gives you the answers you seek in a timely fashion and always availabl It is alway's a pleasure to deal with Mike, always polite and courteous he also gives you the answers you seek in a timely fashion and always available to call. Thank you again Michael Cunningham More

Caught in the nick of time Stopped in on my way to Oregon to have what thought would be a quick check revealed some major issues. Though it took longer for the repairs than I w Stopped in on my way to Oregon to have what thought would be a quick check revealed some major issues. Though it took longer for the repairs than I was prepared for, I appreciate all that was done to get me safely back on the road. Special shout out to Juan More

Work on F-150 Had a couple of recalls and a front left wheel issue that needed to be checked. Described the issues with service advisor Michael Cunningham. Michae Had a couple of recalls and a front left wheel issue that needed to be checked. Described the issues with service advisor Michael Cunningham. Michael stated that with all the work needing to be done it my take a couple of days. No problem. Michael called me about half way through the first day and stated that the recall work was finished and that his front end guy was getting on the other issue. Found that the front left hub would have to be replaced due to a bearing problem and parts would be on order. Michael called me the the next morning, said parts showed up early and the truck was done. Michael kept me updated on what was going on with the repairs and the work got done quicker than anticipated. Good job. More

The best dealership in the region Corwin Ford Tri-Cities (in my mind) is the epitome of what a full service dealership should be. All employees that I came into contact greeted me with Corwin Ford Tri-Cities (in my mind) is the epitome of what a full service dealership should be. All employees that I came into contact greeted me with a warm smile. More

Ford should stand behind defective parts. Vehicle has been driven 15months. Seems pretty early for it to fall apart repair cost was excessive. Ford Motor Company should stand behind defective Vehicle has been driven 15months. Seems pretty early for it to fall apart repair cost was excessive. Ford Motor Company should stand behind defective parts. More

Didn’t fix explorer right the first time Had to tow my vehicle back to the dealership to fix an issue they missed the first time. First time complained about a burning oil smell. Couldn’t fin Had to tow my vehicle back to the dealership to fix an issue they missed the first time. First time complained about a burning oil smell. Couldn’t find cause of burning oil smell but replaced my front axle. Got it back on a Monday (4/15). Had to had my explorer towed back on a Saturday (4/20) due to power transfer unit cracking and going bad. Service manager said that when they get explorers in giving off a burning oil smell it’s normally due to problems with the power transfer unit. If it’s a common problem then why didn’t the mechanic find it and fix it the first time? They fixed my explorer and I haven’t had it break down...yet. Also the service writer Cody tried to blame my husband when he told them about the power transfer unit and implied he was stupid. Happy my explorer is fixed, not happy about the service we received the first time around. Or the rude service writer questioning my husband’s intelligence. My husband is car savvy and only had the dealership fix the vehicle due to them having a car lift and it being covered by the warranty. We will be going to a different ford dealership next time I have a problem with my vehicle. I’d rather drive 30-40 minutes to deal with smarter, more professional employees. Also my mom used to be a service writer so I’m aware with how they SHOULD treat their customers. I’m not surprised though, everyone in Tri Cities has bad things to say about Corwin Ford. Now I can see why. More

Mike was an Excellent service adviser Mr. Mike Cunningham went above and beyond helping to get my truck fixed.in a timely manner and helped me out with scheduling the work and price. Mr. Mike Cunningham went above and beyond helping to get my truck fixed.in a timely manner and helped me out with scheduling the work and price. More