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Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
306 Reviews
4.8

306 Reviews

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306 Reviews of Juan Orozco

May 28, 2026

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Employee Rating

In a hectic time, they were willing to help and even squeeze me in their busy day. More

by MASIESTUDDARD
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 28, 2026

Corwin Ford of Tri-Cities responded

Finding time for vehicle maintenance can be challenging. We’re glad we could squeeze in service for your Ford Escape during a hectic period. Thank you for the five-star review. Niko Armijo, General Manager

May 20, 2026

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Employee Rating

Easy to work with. Juan was great, explained everything in detail. Was able to rent a car through Corwin from Enterprise. Very reasonable. I'll be back! More

by lighthallwj
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 20, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to hear that Juan’s clear explanations made the process straightforward and that the Enterprise rental was convenient. We appreciate the opportunity to care for your Ford. We look forward to welcoming you back. Niko Armijo, General Manager

May 19, 2026

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Got my service work done when they said. Had to order the parts and still got it done pretty fast More

by DAVIDC18
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 19, 2026

Corwin Ford of Tri-Cities responded

Delighted to hear Juan and our service team took care of your Ford on schedule, even with ordered parts. We appreciate your feedback and look forward to serving you again. Niko Armijo, General Manager

May 19, 2026

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Went as planned and oil changes was done in less than an hour. Good service! More

by DAVIDC18
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 19, 2026

Corwin Ford of Tri-Cities responded

Great to hear the oil change was completed in under an hour and met your expectations. Thanks for bringing your Ford in and letting us know everything went smoothly. We look forward to assisting you again. Niko Armijo, General Manager

May 11, 2026

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Service was fast and accurate. Juan called back a couple days later to make sure everything was good. More

by BB11
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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May 11, 2026

Corwin Ford of Tri-Cities responded

It’s great to hear our team delivered fast, accurate service on your Ford F-150. Juan’s follow-up call shows our dedication to keeping your truck running smoothly. Thank you for sharing your experience, and we look forward to your next visit. Niko Armijo, General Manager

May 09, 2026

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Great as always! !! Will continue to use Corwin. Been using Corwin for 10 years now! More

by ADHARVEY1223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Derby Monroe, Allan Cardenas, Kevin Cornejo, Demetrio Castaneda, Josue Alvarez, Cristian Mendez, Journey Dewey, Tina Beaver

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May 09, 2026

Corwin Ford of Tri-Cities responded

We appreciate your loyalty over the past ten years. Our service team takes pride in keeping your Ford running smoothly. We’re here whenever you need us next. Niko Armijo, General Manager

May 01, 2026

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Jaun called to let me know what was going on with my vehicle with parts and service More

by ARTTIJERINA64
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Juan here at Corwin Ford of Tri-Cities. Niko Armijo, General Manager

April 28, 2026

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This is my second time taking my van for service here while traveling through Washington. Both times they have kept my van for several days with little communication and returned it with no idea what was More

by Kaylaluvspitties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bert

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May 02, 2026

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, Kayla, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Niko Armijo, General Manager

April 25, 2026

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Great experience all the way around, got me taken care of in a short time. No problems at all! More

by thepascos509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2026

Corwin Ford of Tri-Cities responded

Thank you for choosing us for your Ford F-150 service. Juan and our service team were pleased to get you back on the road swiftly and without any complications. We look forward to helping with your next visit. Angela Hancock, Service Manager

April 22, 2026

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Great response and going the extra mile. Juan is great to work with and always customer focused! More

by VALERIE.BURNETT53
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Apr 22, 2026

Corwin Ford of Tri-Cities responded

We appreciate your feedback about our swift response and Juan’s dedication. We’re glad he went the extra mile during your Ford service appointment. Thank you for sharing your experience. Angela Hancock, Service Manager

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