Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
302 Reviews
4.8

302 Reviews

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302 Reviews of Juan Orozco

May 11, 2026

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Employee Rating

Service was fast and accurate. Juan called back a couple days later to make sure everything was good. More

by BB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Corwin Ford of Tri-Cities responded

It’s great to hear our team delivered fast, accurate service on your Ford F-150. Juan’s follow-up call shows our dedication to keeping your truck running smoothly. Thank you for sharing your experience, and we look forward to your next visit. Niko Armijo, General Manager

May 09, 2026

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Great as always! !! Will continue to use Corwin. Been using Corwin for 10 years now! More

by ADHARVEY1223
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 09, 2026

Corwin Ford of Tri-Cities responded

We appreciate your loyalty over the past ten years. Our service team takes pride in keeping your Ford running smoothly. We’re here whenever you need us next. Niko Armijo, General Manager

May 01, 2026

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Employee Rating

Jaun called to let me know what was going on with my vehicle with parts and service More

by ARTTIJERINA64
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

May 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Juan here at Corwin Ford of Tri-Cities. Niko Armijo, General Manager

April 28, 2026

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This is my second time taking my van for service here while traveling through Washington. Both times they have kept my van for several days with little communication and returned it with no idea what was More

by Kaylaluvspitties
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Bert

May 02, 2026

Corwin Ford of Tri-Cities responded

Providing a positive experience is our top priority, Kayla, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Niko Armijo, General Manager

April 25, 2026

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Great experience all the way around, got me taken care of in a short time. No problems at all! More

by thepascos509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2026

Corwin Ford of Tri-Cities responded

Thank you for choosing us for your Ford F-150 service. Juan and our service team were pleased to get you back on the road swiftly and without any complications. We look forward to helping with your next visit. Angela Hancock, Service Manager

April 22, 2026

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Employee Rating

Great response and going the extra mile. Juan is great to work with and always customer focused! More

by VALERIE.BURNETT53
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 22, 2026

Corwin Ford of Tri-Cities responded

We appreciate your feedback about our swift response and Juan’s dedication. We’re glad he went the extra mile during your Ford service appointment. Thank you for sharing your experience. Angela Hancock, Service Manager

April 20, 2026

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Employee Rating

I went for an issue with the engine which was under warranty. Juan explained the process and next steps. I was there from 730 am to 430 pm, and it was a long day. Everyone was helpful. More

by STEPHANIE.RAY0
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

Apr 20, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to know Juan was able to explain the warranty process for your Ford F-150. We appreciate your patience during the comprehensive service and are pleased our team was helpful throughout your visit. Angela Hancock, Service Manager

April 19, 2026

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Very helpful fast and friendly! And we would defiantly come back for service! The Service department was friendly! More

by susanwadlow
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

Apr 19, 2026

Corwin Ford of Tri-Cities responded

Thank you for sharing how helpful, fast, and friendly our service team was. We’re glad your Ford Escape is running smoothly after its visit. We look forward to assisting you again. Angela Hancock, Service Manager

April 18, 2026

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Employee Rating

They tried to overcharge me for a brake system bleed and refill, the average cost for the service is $150 to $200 but they try to charge me $280. More

by r.sebo
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

Apr 22, 2026

Corwin Ford of Tri-Cities responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Angela Hancock, Service Manager

April 18, 2026

Dealership Rating
Employee Rating

Juan’s performance has been consistent and commendable. He demonstrates strong initiative, attention to detail, and a commitment to achieving team goals. His ability to adapt to challenges and contribute e More

by COOLMEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2026

Corwin Ford of Tri-Cities responded

What a pleasure to hear about Juan’s strong initiative and attention to detail during your Ford service. We’re glad he arranged pickup and drop-off and kept you informed throughout the repair. Your feedback inspires our team to maintain that level of attentive care. Angela Hancock, Service Manager

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