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Juan Orozco
Juan Orozco at Corwin Ford of Tri-Cities

Juan Orozco

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
313 Reviews
4.8

313 Reviews

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313 Reviews of Juan Orozco

July 02, 2026

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Employee Rating

YOUR SERVICE DEPT AND PARTS DEPT TEAM HAVE ALWAYS TAKING GOOD CARE OF US AT THE CITY OF PASCO FLEET. More

by GREENEJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Denhoed, Jose Larios, Angela Hancock, Rudy Moran, Journey Dewey, Tina Beaver , JOHN RICTOR

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Jul 02, 2026

Corwin Ford of Tri-Cities responded

Thank you for trusting our service and parts departments with the City of Pasco fleet. It’s great to hear your Ford Explorer is well cared for. We appreciate the five-star rating. Niko Armijo, General Manager

June 15, 2026

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Employee Rating

Everything went good at the oil change but the only thing is that they should have put the settings back to what I had when I came in More

by MOUSY_JAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas, Demetrio Castaneda

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Jun 17, 2026

Corwin Ford of Tri-Cities responded

Jan, we are so glad that we had the opportunity to work with you and that our service team could make this a top-notch experience. We look forward to continuing to serve you in the future! Niko Armijo, General Manager

June 13, 2026

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Employee Rating

Juan has always been the most amazing service advisor. He is upfront, reliable and transparent about the entire process of having a vehicle there. More

by hannaeskmua
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Jun 13, 2026

Corwin Ford of Tri-Cities responded

Thank you for sharing your kind words about Juan. We’re glad his open communication and dependability guided you through your Ford service. We look forward to assisting you with any future Ford needs. Niko Armijo, General Manager

June 12, 2026

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Exceptional service - prompt, courteous and in a quality manner. Concierge service was a big time saver for me. Thanks! More

by Dicky Blackmon
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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Jun 12, 2026

Corwin Ford of Tri-Cities responded

We’re delighted our concierge service saved you time and that our team delivered prompt, courteous care for your Ford F-150. Juan will be pleased to know you appreciated his assistance. Thank you for sharing your experience with us. Niko Armijo, General Manager

June 11, 2026

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Employee Rating

Super fast and reliable very helpful super fast service and good timing. No hassle and very quick More

by YOUNGDOPEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Breen, Yaritzis Chavez, Maria Alvarez Lomas, Kevin Cornejo, Noah Benavides

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Jun 11, 2026

Corwin Ford of Tri-Cities responded

Thank you for sharing your experience with the Ford Transit Connect service. We’re glad our team provided helpful support with no hassle and kept your timing in mind. We look forward to assisting you again. Niko Armijo, General Manager

June 05, 2026

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Would not recommend, no communication, repairs took two days instead of more reasonable one day. Angela tried to explain the delay,very pleasant and easy to talk to More

by DGROBERT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angela Hancock

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Jun 11, 2026

Corwin Ford of Tri-Cities responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Niko Armijo, General Manager

June 04, 2026

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Employee Rating

The dealership is too huge to feel personal. I felt like I had to do all the calling to find out when my car would be ready. There were repair/maintenance items supposedly found on my car that n More

by matsonsr
Recommend Dealer
No

Other Employees Tagged: Juan Orozco

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Jun 11, 2026

Corwin Ford of Tri-Cities responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Niko Armijo, General Manager

June 04, 2026

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Employee Rating

Always a pleasure working with Kevin, I highly recommend Quicklane at Corwin Ford 10/10 More

by Manuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Allan Cardenas, Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez, Journey Dewey, Tina Beaver, Doug Butler

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Jun 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for recommending our Quicklane team. We’re glad Kevin made your Acura service experience enjoyable and we look forward to assisting you again. Niko Armijo, General Manager

May 28, 2026

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Employee Rating

In a hectic time, they were willing to help and even squeeze me in their busy day. More

by MASIESTUDDARD
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 28, 2026

Corwin Ford of Tri-Cities responded

Finding time for vehicle maintenance can be challenging. We’re glad we could squeeze in service for your Ford Escape during a hectic period. Thank you for the five-star review. Niko Armijo, General Manager

May 20, 2026

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Employee Rating

Easy to work with. Juan was great, explained everything in detail. Was able to rent a car through Corwin from Enterprise. Very reasonable. I'll be back! More

by lighthallwj
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco

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May 20, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to hear that Juan’s clear explanations made the process straightforward and that the Enterprise rental was convenient. We appreciate the opportunity to care for your Ford. We look forward to welcoming you back. Niko Armijo, General Manager

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