Buying a vehicle shouldn't breed so many problems. The only good thing from this business is that one of the managers (Andy) is a good person.
The car wash crew stole my Personalized Veteran License Plate!
Matthew Colmar is the shady and unprofessional salesman
Upon buying my vehicle, it only had one set of keys for our $40,000 used truck, which the salesman said, "its on its way from the previous owners." Then after a couple of weeks the salesman said, "they are being mailed to the dealership as we speak, give us a call back in a week." I would call back every other week and he eventually stop returning my once every other week calls, probably because the sale happened a month ago and he didn't care. I called management, which said they knew the guy who bought the truck and gave him a call for me. Within an hour they called me back to inform me of no extra set of keys and that manager apologized that there wasn't a set. I then called back to talk to the salesman and finally got ahold of him, I told him, "you said there was another set of key and that I wanted my extra set of keys made by the dealership." He changed his statement to, "having both sets were not arranged in the deal and I guess your truck only comes with the one set." He called me a liar in the conversation, which is the last thing I want to hear from a salesman, so I went in to talk to the management. I found out that he even coaxed the salesman next to him to side with him on the deal, by having him agree that it wasn't part of the deal. Pretty shady cover up work, considering the other guy had a raging mad person he was dealing with during the time of our sale. I should have taken that as a sign onto how this dealership operates.
Months later, I take the truck in for a clean, to which was agreed upon in the purchase, so a free car wash after months of bad weather didn't sound too bad. I knew I shouldn't have gone back to this dealership for a simple free carwash, but I did with the mindset that it couldn't be that bad that something couldn't happen to my truck while getting cleaned. I even took an energy drink for the guys cleaning the truck thinking it would go over nicely and they'd take care of me. I even gave them some cash to wax my truck since they weren't busy... we've had months of snow, so I wanted some wax to protect the truck from the crap on the road. They didn't do the greatest job on the inside, but all I really wanted was a clean and the hand wax on the truck. So I was happy with the deal, but when I got home, my front vanity plate was missing. This wasn't just a cheesy vanity plate, but a Veteran plate with a personal statement on it about my multiple tours to the Middle East. I look at it every time I walk past my truck and it was gone. I figured, hey maybe it fell off in the wash, so I gave a friendly call to the cleaning guy in charge. He couldn't find it, so I called management again, they called back saying they couldn't find it. I gave up on this place and called the authorities. Who steals a Veteran Plate!! Dirt bags. I don't know if it was revenge for my keys, but pretty low to steal my personalized Vet plates.