Corwin Toyota Boulder - Service Center

Had my oil changed and when I got home there was oil leaking from my truck and stained my driveway. leaking from my truck and stained my driveway. More

Good experience except that updates on ETA stopped after A/C filter issue was spotted during planned inspection A/C filter issue was spotted during planned inspection More

Absolute worst service experience I’ve ever had. Took 3 days to replace the ignition coil and connectors. Why you ask? Well the service manager and his team were off on Wed/Thur, so my car was not Took 3 days to replace the ignition coil and connectors. Why you ask? Well the service manager and his team were off on Wed/Thur, so my car was not attended to. What an absurd way to do business. I will never step foot on this property again,my bad,should’ve read the yelp reviews first. Horrible More

I would have given a higher rating, but you didn't answer my complaint of the previous rating which was that you would not answer my email concerning my lost Kindle which may have been left there and when I my complaint of the previous rating which was that you would not answer my email concerning my lost Kindle which may have been left there and when I tried to call, the phone rang busy all day More

The experience has really gone downhill since Corwin bought out Larry H Miller. We took the car in and were told they needed to order parts. I tried via chat and voicemail to reach my service agent whil bought out Larry H Miller. We took the car in and were told they needed to order parts. I tried via chat and voicemail to reach my service agent while waiting for parts to ask a follow up question, because the problem was still happening even though they’d removed the offending bottom skid plate, but got no response. At the follow up, the customer service agent told us that the service people ordered the wrong parts, blamed them, and offered no apology. He also didn’t offer to rectify the situation or order the right parts, we were merely dismissed. So now we have the bottom piece of our 4Runner sitting in our garage, because they took it off and never put it back on. I don’t think at this point I should expect a call to rectify this. They also kept two of the hubcaps for our wheels during a former tire rotation and didn’t offer to fix it or accept responsibility when we asked to replace them. Overhearing conversations by the agents, Corwin does not treat them well and many are leaving. I think we will start driving over to Mountain States Toyota for service. Not looking good for this service center. More

Thought the price of the air filters was a little much and I think the picture they sent was of another dirty filter (we replaced ours less than 5k miles ago), but I didn't have time to do it myself, so p and I think the picture they sent was of another dirty filter (we replaced ours less than 5k miles ago), but I didn't have time to do it myself, so paid anyways. I only go for convenience sake. More

Time of repair was not communicated well. I was told pick up would be in 5 or so hours when the work was listed on the plan at 10 hours. I could have left the vehicle overnight instead of han I was told pick up would be in 5 or so hours when the work was listed on the plan at 10 hours. I could have left the vehicle overnight instead of hanging around most of the day. More

Daniel the service manager did a great job trouble shooting an electrical malfunction caused by a fiberglass topper on my Tacoma. Fixed my problems with having my trailer work properly. Saved my vacat shooting an electrical malfunction caused by a fiberglass topper on my Tacoma. Fixed my problems with having my trailer work properly. Saved my vacation More

Everything went well from the time I got to the dealership until I arrived at home after picking it up. dealership until I arrived at home after picking it up. More

I called the day before to ask if I could arrive a little late for my 7:30 am appointment as I had to drive from a medical appointment across town. The woman I talked with said if I was 15 minutes late, they late for my 7:30 am appointment as I had to drive from a medical appointment across town. The woman I talked with said if I was 15 minutes late, they would cancel the appointment, so no. So, I rescheduled the appointment. The next morning, Josh called to confirm that I would be there for the 8:30 am appointment. I said it was at 7:30, but that I rescheduled because I might be late. He was very nice and it was an 8:30 appmt. I said I could be there by 8:30. The man at the entry gate (also very nice) said there was no one named Josh who worked there and that I was not on the list, but to come in anyway. There is no indoor waiting area and limited shade outside. No one greeted me or even looked up when I arrived in the service center. I had to ask the whole room if someone could tell me who I was supposed to see. After an awkward pause, a woman told me what line to get in. The atmosphere felt unwelcoming and dismissive. The service agent couldn't find my last tune up report and tried to upsell $940 worth of fluid changes, even though I said I only needed the maintenance required for 102,000 miles and I needed to wait. I asked for an explanation for why I needed all the fluid changes and the agent talked down to me and used "and stuff" several times indicating he didn't know why he was pushing the upsell. It took about 20 minutes of repeatedly asking to just get the printout on what is included in the tune up, and, even then, he couldn't give me a rough estimate for cost. I finally got a printout, but no rough estimate. Additionally, he said the car wouldn't be ready for at least six hours - I expected an hour. I canceled my appointment, and I scheduled my tune up with another business in another town further away. You lost a customer. What a waste of time. More