Corwin Toyota Colorado Springs - Service Center

I think customerService at the dealership has gone down in the last 15 years. I understand Toyota‘s especially for runners are a hot commodity right now. I have talked to two different sales people at this in the last 15 years. I understand Toyota‘s especially for runners are a hot commodity right now. I have talked to two different sales people at this location regarding a new forerunner as I am a Toyota committed customer since 1997. But my interactions with both of them are leading me to consider other options than Toyota.. Adam is a nice man, but it seems over the past few years that he has been my advisor. He seems exhausted and what comes across as overworked. The same thing happened when Gary was my advisor, which is the reason I moved to a different advisor. Gary is a much happier man in his new position and honestly, I would just go through the express service in the future. As much as I want to have a relationship with Toyota and my advisor it doesn’t feel like that is supported by the company any longer which shows through the advisor. More

See above! Second purchase with Quincy in the last month and a half and Justin Padilla sales manager have been absolutely fantastic. Both people I dealt with in Second purchase with Quincy in the last month and a half and Justin Padilla sales manager have been absolutely fantastic. Both people I dealt with in finance JB Bauer and a lady with really long nails were superb! Not a bad thing to say about any of them they all had my back were trustworthy and not slimy car sales people lol. I felt taken care of. More

Poor communication. Called in advance and asked questions. What I was told over phone about financing is not how it worked out in person. I also asked what PULSE was bec Called in advance and asked questions. What I was told over phone about financing is not how it worked out in person. I also asked what PULSE was because it was part of the pricing and was told it makes the tail light blink and it does not. More

Staff was friendly but it took 1. 5 hours for a tire rotation and inspection which I think is far to long 5 hours for a tire rotation and inspection which I think is far to long More

Service was courteous and prompt. Estimates of time and cost were provided and they were accurate. Estimates of time and cost were provided and they were accurate. More

They were great! ! Super friendly, and fast. I would highly recommend going here for your Toyota needs. ! Super friendly, and fast. I would highly recommend going here for your Toyota needs. More

I’ve always had great service at Corwin Toyota. Kaleb, my advisor was great and kept me informed all along the way. I always bring my vehicle back to home for service. Kaleb, my advisor was great and kept me informed all along the way. I always bring my vehicle back to home for service. More

It was professional overall and always concerned about keeping things moving along. We felt like we were the only customer there so to speak. We found Big Jim to be very knowledgeable about the car we eve keeping things moving along. We felt like we were the only customer there so to speak. We found Big Jim to be very knowledgeable about the car we eventually bought. More

I wanted a thorough explanation of proposed service and how how it was charged. I did feel that charges to clean the battery filter were very high for the labor time involved. Stephanie did not seem to enj how how it was charged. I did feel that charges to clean the battery filter were very high for the labor time involved. Stephanie did not seem to enjoy my questions and blamed the pricing structure on Toyota. That didn't make me feel very comfortable. More

Crooks! ! Service slow. Corwin seems like they've "worked" on my Corolla longer than I've had it. Practically each time it's needed servicing, it's taken C ! Service slow. Corwin seems like they've "worked" on my Corolla longer than I've had it. Practically each time it's needed servicing, it's taken Corwin one week to diagnose & complete the job. I've also had to return my car on at least 3 occasions for the service department to correct the problem. The prices they charge for servicing my car are outrageous! One one occasion I took my car to Corwin because the driver's window would not consistently go up or down. The first time Corwin worked on the window they claimed the tracks on the bottom of the window were malfunctioning. Over $500.00 to fix the window. One week later, more problems with the same issue. Another $500.00+ to repair. On another occasion, I had my car thoroughly serviced. After a bill of $5,000.00+ I continued to experience problems with the engine light. It was supposedly fixed but the engine light continued to light up intermittently. 3rd time around, the service department determined it was a sensor. Often, Corwin doesn't have the correct parts available for my car. I'm so sick of their service department that I'll be going elsewhere next time I need my Corolla worked on. More