Adam Schweibish

Listened to what we were looking for and wanted and found us what we needed us what we needed More

by AMBERKN831983 Verified Customer Verified Customer

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If you want someone to spend 8 days on your car for a 3-4 hour job and cause more problems like threading bolts and breaking sensor wires, then this is the place for you. hour job and cause more problems like threading bolts and breaking sensor wires, then this is the place for you. More

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A terrible experience with Corwin Toyota. Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot phy Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot physically kick me out of the building he also cannot mark my ticket as a waiter. Since I’m trying to help my wife by getting her oil changed before I go into work, I will need to wait with the car. I am told by Adam that it should be a couple hours. He seem really frustrated. He then yells at someone over his should that he has 10 tickets to book out. Now I’m really feeling like a number. I have a lot of work to do and Corwin has courtesy Wi-Fi apparently. I sit down make a couple of calls, and before I know it it is 12pm. Im thinking my car will be done in 30 mins. I log on to my computer, Wi-Fi doesn’t work AT ALL! My phone also has no reception inside the building. I need to get work done. I continue waiting and 1230 comes and goes. Im looking back in the bay and there’s a car just like mine that’s on the lift. I go grab lunch across the street thinking it might be done when I get back. By almost 2pm, I ask Adam, who BTW has walked passed me numerous times over the last 3.5 hours, when he thinks my car will be done. He informs me that it hasn’t been touched. At this point I have lost an entire day. I take a lift home. But, had he given a better expectation from the beginning I would have gotten a ride when I first came in. I should be at work right now. I had to let my work know that I wasn’t coming in. Here’s my recommendation to customers, if you never have life circumstances that change, then the rigidity and cattle herding nature of the structure of their service department at Corwin Toyota will work for you. However, if you live in the real world and you can’t afford to be down a vehicle for an entire day for something that literally takes 45 mins, take your business else where. Maybe this dealership struggles with waiters. I overheard multiple service writers complaining about how many waiters they had. Maybe, they didn’t realize that I am a former service manager and that I can see a severe breakdown in the customer service experience. Adam, it might be helpful if someone is arriving for service, to make them aware that their LOF might actually require the whole day to complete. Managers, Maybe you should hire service writers that don’t make people feel like a frustration. Instead, I think you should appreciate your customers and instead of trying so hard to control the chaos, focus on your customer experience from beginning to end. Unfortunately, over a lube oil filter and rotation, you have lost my business for anything major. I think it should be the other way around. The lube oil filter experience should be so good, that when something goes wrong, you are the dealership that I trust. It’s unfortunate that your culture is the opposite of what it should be. I hope you get better. More

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Corwin Toyota - COS ""You gotta READ this one to the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mech the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mechanic/ Joseph Service.Advisor/Adam I had an ongoing mechanical problem which of.course always sucks. I received the most outstanding.... "over and above" Customer Service from Warren, Joseph, and Adam. Adam connected me with all.the help that was needed and updated me along the way. Warren took control to oversee the details, repairs and the completed work. He assured me that my car would be repaired properly. He advised that he would personally oversee the repairs throughout the process. He said he would test drive my car personally as well. JOSEPH MASTER MECHANIC who is also a MASTER of CUSTOMER CARE personalized time with me to identify the mechanical problems and and then completed the repairs. He is meticulous. He rode along with me on the test drives upon completion. He got in and out of my car and even under it as we pulled over many times while listening carefully. He knew that I was extremely worried about a long upcoming trip for any possible breakdowns. THEN.....GET THIS...He pulled out a pen and paper . He wrote down his OWN ph # and handed it to me. He said call ☎️ me if anything happens on your trip. WOW!!! WAIT. WHAT?? What just happened?? Yep. You read that right. He sure did. I'll never forget it. Of course this is not required of any employee. He spent a long time talking with me about the repairs and said he felt confident that my car was fixed. My car did run great on my 34 day trip. I never needed the ph#. Joseph....I don't think anyone can ever top that !!! Thank you so very much. You are a gem 💎 You are ALL truly appreciated. Thank you. 5 year customer Candace Barnes More

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This review needs to be adjusted. It asks for a review of James Majors two times when the most important employee to me was my salesman, James Johring. James Johring did a great job It asks for a review of James Majors two times when the most important employee to me was my salesman, James Johring. James Johring did a great job helping find the truck that worked for me and did his best pass my wishes to management and kept me well apprised of the delivery timing. Everyone at the dealership was very courteous and helpful in the transaction including Adam in the Service Dept. answering a few of my questions. Good job. Thanks, Steve More

by SCSCOTTCONSTCONSULTING Verified Customer Verified Customer

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Brittany was cheerful and helpful in getting me checked in and setting up a Lift shuttle to the rental car agency while my car was being repaired in and setting up a Lift shuttle to the rental car agency while my car was being repaired More

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Adam is great, he goes out of his way to help and to answer questions. answer questions. More

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I was met by a very professional and service-oriented person who was able to give sound advice on how I best took care of my vehicle. person who was able to give sound advice on how I best took care of my vehicle. More

by JSKY Verified Customer Verified Customer

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Adam was very professional and friendly checking me in and giving me an estimate of how long the wait would be for the completion of the oil charge. He advised me what action was taken by the mechanic an and giving me an estimate of how long the wait would be for the completion of the oil charge. He advised me what action was taken by the mechanic and what attention was needed. He also tried to clear the 'maintenance required' notification on the dashboard, and had a technician try to reset the message. The reset was unsuccessful, and really appreciated Adam going the extra mile. More

by JEFFBOOKER2002 Verified Customer Verified Customer

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It should not take 4 hours for a brake change. Wait times are getting longer. This is the longest I have ever waited for service since I have been coming here. Wait times are getting longer. This is the longest I have ever waited for service since I have been coming here. More

by PAUL WIGGINS Verified Customer Verified Customer

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