Corwin Toyota Colorado Springs - Service Center

I can't praise Dave enough for his kindness and thorough explanation of everything going on with my car! It's no secret that car issues are stressful, but he really helped me out! explanation of everything going on with my car! It's no secret that car issues are stressful, but he really helped me out! More

Dave got me in and back on the road much faster than i thought it would be. I appreciate his kindness and thorough explanations thought it would be. I appreciate his kindness and thorough explanations More

The interaction with Chris Fitch was pleasant & positive. However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment of items that needed to be done at a cost of over $1600 to include some highlighted in red. I know for a fact that none of those items were needed, or even listed in the owner's maintenance manual, because they had already been done or not required by the manufacturer. I closely follow all my vehicles' maintenance requirements, some of which I do myself. The only time I will use a dealership is when a recall is issued, the reason I has to set up this appointment. More

Bought my Tundra there and have done all my services there. 183000 miles. Not to good last time though. there. 183000 miles. Not to good last time though. More

Very disappointed that they didn't alignment but did not properly align the steering wheel. Obviously I didn't know until I got on the highway coming home and since I live in Palmer lake it's tough to get b properly align the steering wheel. Obviously I didn't know until I got on the highway coming home and since I live in Palmer lake it's tough to get back in to do it. I did send a text to Marco and he said bring it back and we'll fix it but it's going to be very inconvenient for me. More

He eased my mind regarding my issue. I had and delivered in less than am hour. I had and delivered in less than am hour. More

Great service and help…. it’s not a four because it took a little longer…. but my consultant was very helpful it’s not a four because it took a little longer…. but my consultant was very helpful More

Not sure why this is so impt. Your svc rep did great by getting car serviced and back to me in an hour. I’m pleased Your svc rep did great by getting car serviced and back to me in an hour. I’m pleased More

Service dept seems a bit overwhelmed and prone to mistakes. Previous appointment mechanic reported I needed rear brakes replaced. However, i had just had them replaced. This time the mechanic corr mistakes. Previous appointment mechanic reported I needed rear brakes replaced. However, i had just had them replaced. This time the mechanic correctly reported that the front brakes needed replacement but also reported the rear pads were at 4mm and should be considered for replacement. Sorry -- the rear pads only have 10k miles and are at 7mm. I discussed these "mistakes" with Marcus and how I am a bit suspect on any diagnosis or recommended repair work. Marcus seemed a bit annoyed that I would be questioning any of this. More

Terrible communication. A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showe A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showed up was unclear so I was still under the impression it would be $280 that I was quoted over the phone. Nobody let me know things were taking longer than expected or what was happening so I was just sitting in the waiting area missing work and asking for updates. Was told "I'll find out what's happening right now" and didn't hear back. After the 4 hours, missing work taking extra PTO, and the unexpected $200 extra I was basically told "you're wrong. too bad so sad." with no sympathy or "how can we make this right". More