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Costa Mesa GMC
Costa Mesa, CA
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 135 reviews
July 20, 2014
Sales He was nothing but the best! Honest and courteous! Never any pressure. In 90 degree heat, never complained about how many cars we wanted to look at. He was nothing but the best! Honest and courteous! Never any pressure. In 90 degree heat, never complained about how many cars we wanted to look at. More
by Langeht
Employees Worked With
Kal layoff
July 19, 2014
Friendly sales person This dealership and the sales person Kal Latif were very polite and helpful and made the purchase of my new vehicle very easy. Working with Kal Latif This dealership and the sales person Kal Latif were very polite and helpful and made the purchase of my new vehicle very easy. Working with Kal Latif was enjoyable, and his knowledgeable about the vehicle made my decision about purchase. More
by tcyman
Employees Worked With
Kal Latif
July 19, 2014
Great Dealership This dealership and the sales person Oscar Garcia were very polite and very helpful and made the purchase of my new vehicle a very good experience and This dealership and the sales person Oscar Garcia were very polite and very helpful and made the purchase of my new vehicle a very good experience and I would buy there again. More
by Steven Scannell
Employees Worked With
Oscar Garcia
July 04, 2014
A Positive Experience My experience at Orange Coast Buick GMC Cadillac was as positive an experience as buying a new vehicle can be. Working with Mike Ponesti was a friendl My experience at Orange Coast Buick GMC Cadillac was as positive an experience as buying a new vehicle can be. Working with Mike Ponesti was a friendly, direct and rewarding buying experience that I have had when purchasing a vehicle. Although the "negotiation process" took longer than I would have liked, Mike was able to convey my thoughts and needs in a way that enabled us to complete our business. This is the second vehicle that I have purchased from this dealership, and I will give them the "first shot" at any future purchases I may need to make. Terry DeNoewer More
by ugdetfd57
Employees Worked With
Mike Pronesti
July 03, 2014
A MUST VISIT DEALERSHIP I am extremely happy with professionalism, courtesous and respect from all employees at Orange Coast Buick GMC Cadillac, specifically Mr. Cruz Pena, a I am extremely happy with professionalism, courtesous and respect from all employees at Orange Coast Buick GMC Cadillac, specifically Mr. Cruz Pena, and Mr. Ben Bergman. I got to know Ben through my service advisor Cruz Pena who has help me servicing my 2007 Cadillac Escalate since when I got it in 2008. Over the years, whenever and whatever is wrong with my car, Mr. Pena would always help me find the problems and fix them. He is a great person with many good characters. Mr. Ben Bergman and Mr. Steve Baratti help me ordering my 2015 Cadillac Escalade since Jan. of 2015. Mr. Bergman is every thorough and consistence. Each month, he would either call or email me to update about the status/tentative arriving of my future car. Finally, my car came in late of June, 2015 and I bought it a few days later. Without the help of all employees from the dealership, I would not be able to drive my dream car of the lot w the happy smile. All in all, two of my friends are looking to purchase another 2015 Escalade and a 2015 Denali. Guess who I tell them to call................Orange Coast Buick GMC Cadillac, specifically names of people who just help me obtaining my brand new 2015 Cadillac Escalade.......yah! More
by phithai
Employees Worked With
Mr. Steve Baratti, Ben Bergman, Cruz Peña
June 30, 2014
Not Everyone Can Be Trusted I am so disappointed with this dealership. My husband and I visited this dealership to purchase a suburban. The car was what we wanted and was ticke I am so disappointed with this dealership. My husband and I visited this dealership to purchase a suburban. The car was what we wanted and was ticketed at $20K on the lot. Later we just happened to look up the dealership on the internet and found the car advertised for $18,500. They did honor the lower price when we mentioned the difference but after their dishonesty throughout our time with them, I highly doubt they really would have sold us the car at the better price. The salesman asked my husband and me all the typical financial questions and we gave him honest answers. Since the bank was closed, we could not complete the application until the next day. I received a call from the bank to interview me regarding my application. Come to find out that the salesman or finance person changed some of my answers such as how long I was on my job and how much I made per month. I don't feel any product is worth lying to purchase and any salesman who cuts corners or inflates the truth does not deserve my business or anyone else's. More
by JulieanneLinamNewberry
Employees Worked With
Ali Marouf
June 13, 2014
ABSOLUTELY SATISFIED Saw the Qx56 on line at CARS.com. Called to inquire about it but wouldn't be able to see personally because I lived over 2000 miles away. Mike sent vi Saw the Qx56 on line at CARS.com. Called to inquire about it but wouldn't be able to see personally because I lived over 2000 miles away. Mike sent video of the vehicle and assured me about how great the condition was......so I trusted him. Had it shipped and after cleaning the road grime off, it was just as beautiful as he described. The whole process was handled with the utmost professionalism. Mike and Chris were always there when I called with any questions. So like I said in the title, I'm ABSOLUTELY SATISFIED with my purchase from Orange Coast Buick GMC Cadillac. More
by LanceCooper
Employees Worked With
Mike P. and Chris W.
February 21, 2014
If I could rate the service department lower- I would. I took my GM vehicle in for a front differential 5/2013. Since that time, I have had to take it back twice because the repair work leaks oil. Today, took my GM vehicle in for a front differential 5/2013. Since that time, I have had to take it back twice because the repair work leaks oil. Today, I was called by Sal and told the water pump leaks and I need to have it replaced at a cost of $792. Since I have never noticed water or coolant leaking AND since I had just had the vehicle for an oil change and full inspection (including fluid levels) at a different dealership last week (who advised me the differential was leaking and I should take it back as it was still under warranty) I was skeptical. I opted not to have the water pump replaced. I picked up my vehicle and the coolant level was full. I immediately drove it to another dealer where they put the car up on racks to inspect. I was advised by the honest dealership the water pump was not leaking and there was no sign of corrosion. I took it to a Pep Boys by my house where they also confirmed the water pump was not leaking and there was no sign of corrosion. As far as I am concerned, Sal Garcia on behalf of Orange Coast Buick, GMC, Cadillac attempted to defraud me by claiming I needed repairs that were not required. Not sure if this happened because I was a female or if they try this on all customers. I would not recommend this dealership for anything. More
by DawnAnderson
Employees Worked With
Sal Garcia
December 22, 2013
he was friendly and good when I purchased a car. However, they promised for a small follow-up as the car tray stuck before the purchase. He promised to fix and was supposed to call me. However, no respon they promised for a small follow-up as the car tray stuck before the purchase. He promised to fix and was supposed to call me. However, no response and ignored my text. This dealer should have fixed before they sold as they had plenty of time for the transaction. Besides, I got a trade-in value from dealer on my email after they test drove my car then they said they could not pay such amount. @@@ Then why bother to send me such trade-in value??? There is a car max couple of block away so I suggest consumers sell used car there as they pay more than this dealership would. More
by danielk22
Employees Worked With
Arash Barzin
November 19, 2013
Just wanted to take a moment to say what a great experience I had purchasing my new Denali Dually! Ralph Burns was not only extremely knowledgeable about the vehicle in it's entirety, but made the w experience I had purchasing my new Denali Dually! Ralph Burns was not only extremely knowledgeable about the vehicle in it's entirety, but made the whole purchasing process proceed as smooth as possible. I wouldn't hesitate to purchase another vehicle with him again. Thanks Ralph! Stewart Deutschle More
by StewartDeutschle
Employees Worked With
Ralph Burns
