Coughlin Chevrolet Buick GMC Cadillac of Circleville - Service Center

The service department needs serious help. I have had my vehicle in twice for service, and both times there were issues. The first time was for a recall where sensors had to be ordered. When I have had my vehicle in twice for service, and both times there were issues. The first time was for a recall where sensors had to be ordered. When I scheduled, I was told I had to do so twelve weeks out. This seemed excessive, but okay. Fast forward twelve weeks. I take the day off work, take my vehicle in for the work, only to be told they didn't have my parts. I understand that things happen, but the least they could have done was called me ahead of time to let me know the parts were not available and I would need to reschedule. My latest experience included me making an appointment for service due to a check engine light being on. I made appointment for 8:00 AM, drop it off, provided the OBD code, which indicated it needed a new glow plug. Fast forward to 2:00 PM, no call, no estimate, nothing. I call up and told that they are short staffed, but the service adviser said he was going to go help to get it done. I called back at 4:45 and was sent to voice mail. Okay, worst case scenario I'll get my truck back Saturday morning. I call at 10:00 AM, and I am sent to voicemail. I leave a message, which went unreturned, called back at 2:00 and asked for the manager. Again, I get sent to a voice mail. No returned call. I call back at 4:00 PM.....yep you guessed it, was sent to someone's voice mail. So, come Monday, I again do not have a vehicle for work. Three times now I have had to miss work due to the lack of communication and follow through from this dealership. I understand things happen, but it's not acceptable to be ignored. This dealership clearly does not care about its customers. Oh, by the way, as soon as I turned on to US 23 today the check engine light came back on................. More

Had my truck serviced at Coughlins Circleville,they always do great work.I always go here to get work done on my Silverado. always do great work.I always go here to get work done on my Silverado. More

Coughlin Circleville Ohio has the best service department. The service team were helpful and fast. I can't praise them enough! department. The service team were helpful and fast. I can't praise them enough! More

Service and repair were great! Pricey but that is not the service guy or the repair man's deal. the service guy or the repair man's deal. More

have had service on both our car and truck. not been disappointed yet. very friendly and courteous with every experience i have had at this location. would recommend these guys to anyone. disappointed yet. very friendly and courteous with every experience i have had at this location. would recommend these guys to anyone. More

emergency service Paul helped tremendously, as well as Bill and John to get my vehicle back timely after a blown tire and bent tie rods that were damaged from a piece o Paul helped tremendously, as well as Bill and John to get my vehicle back timely after a blown tire and bent tie rods that were damaged from a piece of steel coming off a truck Great service More

Awesome! Made the appointment for an oil change and was to wait for the service to be completed. Took my car in right away. The wait was not long at all, less than an hour...and they did the tire rotatio to wait for the service to be completed. Took my car in right away. The wait was not long at all, less than an hour...and they did the tire rotation and 27 point inspection. I highly recommend going to Coughlin's for fast, friendly, and quality service. I'll keep coming back! More

We had great service there. Courteous, knowledgeable and quick , we appreciate the service . Thank you for being our dealer of choice. Thank you, Mike Stevens quick , we appreciate the service . Thank you for being our dealer of choice. Thank you, Mike Stevens More

Great Job with my service with my Cadillac at Coughlin Circleville. Always called and gave me updates. Every time I've had to take my car in they've always been so nice. Michelle Circleville, Ohio Circleville. Always called and gave me updates. Every time I've had to take my car in they've always been so nice. Michelle Circleville, Ohio More

The service associate I dealt with had great customer service and knew his stuff when it came to the vehicle. He got me in in a timely manner. service and knew his stuff when it came to the vehicle. He got me in in a timely manner. More