Coughlin Chevrolet Buick GMC of Newark

I called ahead of time to check the availability on a car and it was there so i told shawn I was coming down and he held it for me even though there were other inquiries. He was very friendly and worked with and it was there so i told shawn I was coming down and he held it for me even though there were other inquiries. He was very friendly and worked with me on the price as well. He explained everything clearly to me and asnwered all of my questions. I would highly recommend talking to Shawn for any of your car needs. Great experience. More

Everything was good. Tyler was very professional and easy to work with, a good communicator. Jeremy answered all our financing questions and we were happy with the rate. to work with, a good communicator. Jeremy answered all our financing questions and we were happy with the rate. More

Everyone we worked with was extremely helpful. Chris Sheridan went above and beyond what we expected in going through the specifics of how our Prius worked well after the dealership had closed. Sheridan went above and beyond what we expected in going through the specifics of how our Prius worked well after the dealership had closed. More

There was a delay in getting the car, due to a misunderstanding by the salesman about the clear coat film. Then the clear coat film had a bubble and had to be redone. The wait to see the fina misunderstanding by the salesman about the clear coat film. Then the clear coat film had a bubble and had to be redone. The wait to see the finance manager was very long, even though the dealership knoew what time we would be there. Tyler was very accomodating. However, the e-mails and letters sent by Cooughlin are not at all personalized, and should be. We received this survey several days before we received our car! We are accustomed to the service we have received from Lexus. Do we need to lower our espectations with Coughlin Toyota? More

IF all your salespeople are as great as James was. I'm glad I came to your dealership. I had been to 5 dealerships before yours and none of them came close to your dealership. James was friendly and easy glad I came to your dealership. I had been to 5 dealerships before yours and none of them came close to your dealership. James was friendly and easy to work with. He was very knowledgeable and the overall experience was great. Thank YOU James for your help. Dave & Liz More

The reason I chose Coughlin is because of the great staff, especially Shawn Fosnaugh, and the service department that treats women with respect and dignity staff, especially Shawn Fosnaugh, and the service department that treats women with respect and dignity More

My sales experience was overall friendly and courteous My sales experience was overall friendly and courteous however I found it lacked 100% education regarding any questions I had about the vehicle. I e My sales experience was overall friendly and courteous however I found it lacked 100% education regarding any questions I had about the vehicle. I expected the sales team member to know entirely everything about the car inside and out. The sales associate was good with following up via phone calls and tried to be helpful as much as possible before I purchased the vehicle. The dealership was laid back, but there were employees eating on the sales floor, when they shouldn't be seen in front of customers. The general manager and fiance staff were eager to help and were friendly. The fiance department aimed to meet my requirements in the end, but the paperwork was fast and pushy which resulted in my car payment not being what I was told when I went to sign on the dotted line. Finally after driving the vehicle off the lot, I noticed an unusual noise after accelerating to 30 mph. I felt the noise to be unusual given the fact it's a brand new vehicle, however I was disappointed but did not wanted to jump to conclusions. After contacting Nissan and researching online, I was informed this was a manufacture problem and basically there is no solution to fix this issue yet. I would have appreciated any insight or warning before I made my purchase. I wouldn't have minded the issue if I was informed and not felt as if I made a mistake. I am satisfied with the features on the vehicle, but I am not 100% fully satisfied with my purchase. More

Great Experience. Not pushy, let us test drive with out any pressure. Was very straight with us on the pros and cons of new versus used on Kias. Overall it was a great experience any pressure. Was very straight with us on the pros and cons of new versus used on Kias. Overall it was a great experience More

Mike was very friendly. He answered my call when he was out of the office and even when he was home sick in bed. Charlie was very nice. He returned my calls...all of them. He answered my many questi out of the office and even when he was home sick in bed. Charlie was very nice. He returned my calls...all of them. He answered my many questions and went above and beyond in helping me even with additions to the car that had to be done where I lived which he did not have to do. Jeremy explained all the services offered by toyota in detail. We did not understand the actual charges and the actual interest rate of our contract and he called and ask what he could do to help. He took the time to make calls and see what was needed to help us out. I was very happy with all the end results of our experience with Coughlin in Newark. I wish we lived closer so we could see how your service department is..but, living in West Virginia, that is not possible. And, it says something about the place...we drove 3 1/2 hours to do business with them. We love our car...and we are very excited. Thanks again, Carol and Jeff Taylor :) More

We have dealt with Joe Bowman for years and trust him. He has always been accommodating to our needs and so has the Coughlin dealership. has always been accommodating to our needs and so has the Coughlin dealership. More