Coughlin Chrysler Dodge Jeep Ram of Marysville

Bad service I was lied to took my Dodge Ram in for service and tire rotation since people try and rip older people off and being an ex mechanic I marked my tires I was lied to took my Dodge Ram in for service and tire rotation since people try and rip older people off and being an ex mechanic I marked my tires when they were done with my truck I checked my tires and the marks were still in the same location when I asked them they told me they had rotated them and when I told them about the marks they still insisted they had so they were calling me a liar and never even asked to see the marks on my tires they will never see my truck again and I won’t be buying another vehicle from a coughlin dealership More

Customer for life! I recently purchased a 2019 Jeep Cherokee. My Overall experience was excellent. The Staff treated me like a human and not a transaction. The entire pr I recently purchased a 2019 Jeep Cherokee. My Overall experience was excellent. The Staff treated me like a human and not a transaction. The entire process lasted less than two hours. They understood my needs and was able too offered a solution a lot less than my budget. I would highly recommend purchasing your next vehicle from the Coughlin automotive group. More

Highly untrustworthy Sale people I was lied to multiple times and was constantly left alone for long periods of time. The price he tried getting me to pay was more than $10,000 the wo I was lied to multiple times and was constantly left alone for long periods of time. The price he tried getting me to pay was more than $10,000 the worth of the truck and he lied multiple times about why. I got that exact truck from another dealer for $11,000 less than what they tried to get for it. More

2014 patriot This dealership never responded to emails asking about my experience and how they could make it better. They charged me for a temporary tag none was g This dealership never responded to emails asking about my experience and how they could make it better. They charged me for a temporary tag none was given. They wouldn't transfer my plates. The car didn't even have a full tank of gas when I picked it up. When I went for a test drive the advertisement person took it home with them. Before I even got to test drive it they were putting on the plates from my trade in. I never got a walkthrough of the car or dealership. There was no price negotiaton. Even for my wasted time of not having the vehicle there. When I went to use the bathroom 2 different times it wasn't very clean. When I asked about getting a drink I had to buy my own. When I went to buy my drink they sent me to a what i would hope to be a employee break room instead of customer wait room. It wasn't very clean either it had some take out food left on the table. My overall experience wasn't very good at this dealership. I would have expected more from a state wide dealership that what was given. This has been the worst buying experience I have ever received. Which is why I would not take my vehicle back there or look at buying another from there or it's affiliates. Ive been to smaller dealerships who have given me more than what I would have expected. They treated me like another payday rather than someone joining their family. I will not recommend this dealership to even my worst enemy. More

Great Service Great place to get service. Jarred is very personable and follows through with the service visit from start to finish. You’re treated like a person no Great place to get service. Jarred is very personable and follows through with the service visit from start to finish. You’re treated like a person not just a customer. More

Great Kendall Fields is a credit to the Marysville team , I bought a jeep from him 3 years ago and had such a great experiences then I had to come back and Kendall Fields is a credit to the Marysville team , I bought a jeep from him 3 years ago and had such a great experiences then I had to come back and once again Kendall want above and beyond to put me in the perfect vehicle. Thank You Kendall More

Good Experience We purchased a new Ram dually 9/5/17. Our salesman, James Penwell, did a great job showing us the truck. He was very knowledgeable about all the featu We purchased a new Ram dually 9/5/17. Our salesman, James Penwell, did a great job showing us the truck. He was very knowledgeable about all the features. He did not try to rush us. He took us on a good test drive over a variety of roads that let us get a good feel for the truck. The service department did an excellent job getting our new truck ready for us that day. Overall experience was very good. Everyone was friendly and professional. More

Sleazy Dealership I purchased a really nice used vehicle with under 100k milesfrom Coughlin Marysville 2 weeks ago, I informed the salesman that I was a few minutes awa I purchased a really nice used vehicle with under 100k milesfrom Coughlin Marysville 2 weeks ago, I informed the salesman that I was a few minutes away and the vehicle was running when I got there. I test drove it and the car ran well. I decided to purchase the vehicle and didn't finish the paperwork until late that night - I drove the car home and everything was fine. The next morning, I started the vehicle and there was a bad vibration coming from the front of the car for about 2 seconds then everything was fine, it did it again when I went on my lunch break, but didn't do it the rest of the day. Over the new few days it developed a pattern of doing thing intermittently. I called my sales person and agreed to get up early Saturday morning and drive 25 minutes to the dealership. Unfortunately it didn't makes the sound while I was there in the few times we tried and I drove 25 minutes home completing the 50 minute round trip (salesperson wouldn't even ask for a precessional to look at it). Upon some research I discovered it was a faulty VTC actuator, and it only makes the noise upon cold starts when the fluid has leaked out of it - apparently there has been service bulletins sent out about it from Honda, but no recall yet because they have not came up with a permenent solution to the problem yet (the fix is to put another Actuator in it). I informed the dealership about it and they keep saying they will call me back, but never return my calls. It's my understanding that the dealership could fix this issue with little out of pocket cost, maybe $100 for the part and them paying their technical $15 for the hour it would take to swap it out. Instead I am stuck being charged $500 to replace it 2 weeks after I purchased the car, and was told "this car is perfect, mechanically". I won't be going to Coughlin for the repair, I'd rather eat dirt then let these sleaze xxxxx profit off me again. I will be screaming my story from the rooftops and on all review boards for the next few months to prevent good, honest, hard working folks from dealing with these people. Not to mention, the added fees and charges they add onto the purchase of the vehicle is insane - I have never seen anything like it. More

Jeep Grand Cherokee I was referred to Darryl Pace at Couglin Marysville by a good friend. I was very impressed with Darryl and everyone I met. Darryl made me feel very I was referred to Darryl Pace at Couglin Marysville by a good friend. I was very impressed with Darryl and everyone I met. Darryl made me feel very comfortable during the looking and purchasing process. He and Randy Trott worked hard to find the car that suited my needs and the best value for the money I was able to spend. I would and will recommend Couglin Marysville to my family and friends. More

THE BEST DEALERSHIP I HAVE EVER DEALT WITH !!! FOR REAL !!! Hi, I've been looking for a 2013 or 2014 Dodge Quad Cab 4x4 for several months now and hadn't had any luck finding one that I liked. Friday evening, Hi, I've been looking for a 2013 or 2014 Dodge Quad Cab 4x4 for several months now and hadn't had any luck finding one that I liked. Friday evening, November 13th, I stayed up late on the computer looking all over Ohio for a truck, no luck. The next morning I got up at 6:30 and was back on the computer to resume my search. After a couple of hours I felt I had found two trucks to choose from at the same dealership. YES!!! Oh, by the way, that dealership is Coughlin Chrysler Dodge Jeep Ram in Marysville Ohio. I immediately got to work cleaning my truck out just in case I made a deal later that day. When I arrived at the dealership I was really impressed with the landscaping, building and HUGE inventory. WOW!!! Little did I know the sales staff would impress me even more! The first person I encountered was the General Manager Randy Trott, a very pleasant man to begin my experience with Coughlin. He welcomed me to the dealership, shook my hand and told me he would find me a salesman. I looked to my left and it was like magic, a salesman was already standing there eager to assist me, his name is Shawn Wood. Let me say this about Shawn, he didn't waste a minute of my time, he was very nice, he was quite knowledgeable of the inventory and the business and I could tell, he truly loves his job. He loves helping people find what they're looking for and in my case a better and newer truck than what I thought I could afford. Shawn along with Randy and much appreciated information from Jerry Atkinson made my experience at Coughlin Chrysler Dodge Jeep Ram my very best by far experience at any dealership in the thirty eight years I've bought vehicles. I would also like to mention another great guy in the Finance Department, David Temple. He did a super job in getting me through the paperwork. He explained everything to me as we moved along. He answered all my questions and was very nice throughout the whole process even though it was way past their closing time. Good job David! With the paperwork finished, I was ready to call it a day. As I walked out of the Finance Department, who was still there to thank me one more time and see me out? Shawn Wood, the best salesman I've ever had the pleasure of dealing with! Thanks again Shawn! As I drove off in my brand new 2015 Dodge Ram Crew Cab I called my wife and told her how great the people at the Coughlin Dealership were, how beautiful my new truck was (I really did say beautiful) and that when she was ready to get a Jeep we were definitely coming back to Coughlin Chrysler Dodge Jeep Ram of Marysville, Ohio. Thanks to the whole crew and I almost forgot, thanks for washing my new truck and filling it up with gas! You guys are definitely the best and that's why you get a FIVE STAR RATING from me! Great job!!! Dan Lewis, Johnsville, Ohio More