I choose to go to Coughlin Service Department although it is 30 minutes from my home versus 5 minutes of the local dealership. In the past I've always trusted Coughlin but now I'm questioning that trustworthiness. I went for an oil change, check a service light that kept and still keeps going off, and get new windshield wipers. The service representative appeared very unfocused and hurried. I stated what I had an appointment for but he didn't appear to be listening due to him not making eye contact and hurriedly doing other things not related to my appointment. So after I got my oil change he proceeded to tell me that I needed additional work done NOT related to the service light that had been going off. Once again he did not appear very focused and spoke rapidly. I asked about everything else if it had been completed and he did tell me "Oh we can just get those windshield wipers when you come back in." Fast-forward 3 days later... I was told the service needed would only take "about 1 hour." That's why I chose the date I did for repairs. When I purchased my jeep I bought the Lifetime Bumper to Bumper Warranty, in which the stated repairs should have been covered. When I asked if the repair I was getting was covered the service representative immediately stated "no that's not in the power train." He didn't look in the computer or for any other information. After speaking with my ex-husband in regards to the warranty he stated we had purchased the Lifetime Bumper to Bumper Warranty not the Lifetime Power train warranty. Long story short I had to physically go into the Managers office, in whom was awesome, to ask to have my warranty looked up. When questioned the service representative went from saying no that's not covered to that warranty expired 2 year ago. ITS a LIFETIME WARRANTY SIR. Eventually the information needed was found in the computer per the manager's encouragement and the actual warranty booklet was pulled from glove box stating the needed repair was covered. 3 1/2 hours later my repairs were finished after being told it'd be close to an 1 hour. I was late for work because of this. 1) I don't feel like this situation should have escalated the way it did - entirely to much of a hassle 2) I never did get my windshield wipers replaced because it was forgotten 3) the service light is still going off. 4) the service representative did not appear as if he knew what he was doing. Truly makes me question what the xxxx was completed on my vehicle.